Front Office Agent

Há 2 semanas

Viseu, Portugal Quinta De Silvalde Tempo integral

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Company Description
Located in Areias, a corner of pure serenity in the city of Santo Tirso, Quinta de Silvalde is the ideal place to disconnect from the hustle and bustle of routine and connect with nature.
Quinta de Silvalde has been awarded one MICHELIN Key in both ** and **, recognizing the property for its exceptional hospitality experience.
An ideal place to relax, spend time with loved ones, or even work, we have 18 charming rooms, suites, and villas that provide a comfortable stay for all our guests.
Our villas are also pet-friendly, allowing guests to enjoy their stay without leaving their four-legged companions behind.
At Quinta de Silvalde, guests can enjoy unique gastronomic and wine experiences at our Restaurante da Vinha or Natura Bar & Rooftop.
They can also enjoy our SPA, featuring a heated indoor pool, sauna, Turkish bath, jacuzzi, and relaxing massages.
Role Description
This is a full-time, on-site role for a Front Office Agent at Quinta de Silvalde, located in Santo Tirso.
The Front Office Agent will be responsible for reception duties, check-in and check-out procedures, front office tasks, customer service, and effective guest communication.
As a boutique property, flexibility and adaptability are important for this role.
Our team works closely together, and the Front Office Agent may be required to support different areas of the operation depending on the needs of the hotel.
A hands-on and proactive attitude is therefore essential.
Additional duties and responsibilities include:
Ensuring that guests are assigned the type of room requested and that the correct rate is charged;
Arranging for luggage to be delivered to guest rooms;
Checking out guests at the end of their stay;
Ensuring guest satisfaction, collecting keys, posting late charges, and presenting bills to guests;
Settling bills accurately through credit card or cash transactions;
Resolving customer complaints professionally and efficiently;
Assisting guests with inquiries regarding hotel services, opening hours, key hotel personnel, in-house events, directions, and other relevant information;
Responding to all guestrequests accurately and promptly, both in person and by phone;
Working harmoniously and professionally with co-workers and supervisors;
Supporting other operational areas when required.
Qualifications
Experience in receptionist duties, front office operations, and check-in procedures;
Strong customer serviceskills and the ability to provide exceptional guest experiences;
Excellent verbal and written communication skills;
Ability to speak both Portuguese and English fluently;
Flexibility and adaptability to different operational needs;
Proactive and hands-on attitude;
Ability to work effectively in a dynamic boutique hotel environment.
Relevant skills and qualifications that would be beneficial include:
Knowledge of hotel reservation systems;
Ability to speak additional languages;
Strong organizational skills and attention to detail;
Previous experience in a boutique or luxury hotel environment.

Front Office Agent

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