(Portuguese) Concierge
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1 week ago Be among the first 25 applicants Direct message the job poster from Blu Selection
- Recruitment Agency International Recruitment Consultant at Blu Selection Our client is expanding its concierge operations in Lisbon and is looking for German-speaking Concierges as well as a German-speaking Concierge Team Lead.
Both roles focus on handling lifestyle, travel, and practical assistance requests for premium clients.
The work involves managing multi-step tasks with accuracy, communicating clearly, and ensuring reliable service delivery across multiple channels.
Responsibilities Manage client requests in German through phone, email, Whats App, and other communication tools Organise travel bookings, restaurant reservations, cultural activities, and event access Provide structured and accurate information for leisure and travel planning Handle urgent or complex situations with clarity and discretion Use internal ticketing systems to organise, prioritise, and follow up on all requests Deliver consistent, reliable, and quality-focused service Additional responsibilities for the Team Lead Oversee daily operations of the German-speaking concierge team Support agents with complex or escalated cases Ensure consistency and adherence to service procedures Monitor service quality and performance indicators Take part in onboarding, training, and the nesting phase Coordinate workload and communicate operational issues with management
Your Profile
Native-level German with strong written and spoken communication skills Good level of English for internal communication Previous experience in customer service, hospitality, tourism, concierge, or similar fields Strong organisational skills and accuracy in handling information Able to manage multi-step requests reliably and follow structured procedures Comfortable working in a dynamic environment and handling varied client needs For the Team Lead: experience supervising or guiding a team, or acting as a senior escalation point, is required What the Company Offers Permanent contract with a 3-month probation period 40-hour workweek, Monday to Saturday Shift schedule between 7:00 AM and 9:00 PM, rotating Structured onboarding: 3 weeks training + 3 weeks nesting Competitive salary + bonuses + meal card and transportation allowance.
Private health insurance after 6 months, including dental and optical coverage Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Administrative and Support Services and Hospitality Referrals increase your chances of interviewing at Blu Selection
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