Customer Support Representative
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About the Role
We are recruiting on behalf of a leading global company for anItalian & English Customer Service Representative (Diabetes & Medical Devices)based on-site in Porto, Portugal.
In this role, you will provide specialized customer support, assisting clients with medical device inquiries (specifically around diabetes care) while ensuring empathy, accuracy, and high service quality.
Key Responsibilities
Serve as the main contact point for Italian-speaking clients, delivering high-level support via multichannel communication.
Assist users with technical and operational inquiries regarding diabetes medical devices.
Process and retain large amounts of technical/medical information to deliver accurate solutions.
Manage stressful situations, emergency calls, and disputes with active listening, calm temper, and high empathy.
Prioritize complex queries, troubleshoot issues effectively, and keep detailed account records.
Support more than one market simultaneously as needed.
Requirements
Languages:Native/Fluent proficiency inItalianandEnglish (C1 level).
Knowledge/Background:Familiarity with diabetes or medical devices.
A background in healthcare or technical support is a strong plus.
Work Model & Location:Ability to workOn-site in Porto, Portugal.
Schedule:Flexibility for a24/7 rotational shift pattern(Monday to Sunday, 2 rotational days off).
Occasional night shifts (22:00 to 07:00) may be required.
Soft Skills:Excellent stress management, organizational and detail-oriented skills, strong problem-solving abilities, and high emotional intelligence/empathy.
What We Offer
Fixed monthly salary (paid over 14 months).
Monthly welcome bonus for Italian speakers during the first year of employment.
Daily meal allowance per working day.
Accommodation assistance options for candidates relocating from outside Portugal (shared accommodation provided for up to 12 months).
Comprehensive training and continuous development in the medical devices sector.
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