French Speaking Travel Industry Customer Support Specialist

French‐Speaking Travel Customer Support SpecialistLisbon, Portugal – office based near Oriente.
Travel, Aviation & Customer Experience.
French Market.
Build your career in travel with one of Europe's leading airline projects.
We're hiring French‐speaking Customer Support Specialists to join an exciting airline customer service project in Lisbon, with the office located near Oriente.
This is a fantastic opportunity to work within the travel and aviation sector, supporting customers for one of Europe's largest low‐cost airline groups.
The project connects major cities across Europe, North Africa and the Middle East, offering affordable travel while supporting both leisure and business passengers.
If you enjoy helping people, solving problems, and work in a fast‐paced international environment, this is a brilliant role to build your experience in customer service, travel operations, booking support and aviation.
What you'll be doing
Delivering customer support via calls, email and chat
Handling information requests, sales enquiries and customer complaints
Supporting customers with flight bookings, changes and cancellations
Managing booking‐related tasks, including creating, modifying or cancelling reservations
Supporting back‐office travel operations, including ticket issuance, modifications and cancellations
Managing sensitive customer cases, including escalated cases where required
Providing accurate, real‐time information so customers can make informed decisions
Listening carefully to customers and understanding their individual needs
Delivering tailored solutions and positive customer experiences
Helping passengers feel supported throughout their travel journey
What we're looking for
French level C1
English level B2
Minimum 6 months of contact centre experience is mandatory
Previous experience in tourism, travel, airline support or reservations is a plus
Strong communication skills
Empathy and a customer‐focused approach
Collaborative team spirit
Ability to stay calm and professional when handling complaints or sensitive cases
Flexibility to work rotational shifts
Previous experience with GDS tools such as Sabre, Amadeus or Galileo is preferred
Interest in travel, aviation and international customer support
Salary and benefits
€1,097 gross base salary x14 monthly payments
€75 monthly complexity supplement
Performance bonus to be confirmed
€165 monthly meal allowance
Health/medical insurance included
Full training and onboarding provided
International office environment near Oriente
Strong progression potential within travel, aviation, customer support, quality, training and operations
Working hours
Monday to Sunday
Operational hours: 08:*:00
2 rotational days off per week
Rotational shift pattern
Work setup
Office‐based in Lisbon
Office located near Oriente
International travel and aviation project
Full training and onboarding provided
Multilingual working environment
Why this role stands out
Work on a major European airline project
Great opportunity to enter or grow within the travel and aviation industry
Support French‐speaking passengers across real travel journeys
Gain experience in bookings, cancellations, ticketing, complaints and customer care
Office located near Oriente, one of Lisbon's best‐connected business areas
International team environment
Valuable experience for anyone interested in tourism, airline operations or customer experience
Strong progression potential into senior support, quality, training, back office, travel operations or team leadership
Career growth opportunities
Senior Customer Support Specialist
Airline Reservations Support
Travel Operations
Back Office Travel Support
Quality Analyst
Trainer
Team Leader
Customer Experience Specialist
Complaints and Escalations Support
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