Spanish-Speaking Customer Support Advisor
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Spanish-Speaking Customer Support Advisor - travel, fashion or tech
Job Description
We are partnering with a leading international customer experience provider to recruit Spanish-speaking Customer Support Advisors in Lisbon, Portugal. In this role, you will deliver front-line business and consumer support across major global projects—ranging from digital technology and consumer platforms to travel and fashion brands—assisting clients with account management, troubleshooting, and daily operations.
Your Role
Deliver multi-channel customer service in Spanish via phone, email, and live chat.
Guide users through account registration, onboarding, and platform navigation.
Troubleshoot technical issues with devices, digital applications, and connected tools.
Handle inquiries regarding orders, tracking, transactions, and account updates.
Recommend suitable service upgrades, additional products, and tailored solutions.
Document customer interactions accurately while escalating complex cases as needed.
Your Qualifications
Native or fluent Spanish (C1/C2)
with good working
English skills
for internal training and systems.
Strong verbal and written communication with a patient, solution-oriented approach.
Good technical aptitude and comfort using computers, web apps, and digital platforms.
Commercial awareness with the ability to identify soft upselling and cross-selling opportunities.
Previous experience in customer service, tech support, or contact centers is a plus, but
entry-level candidates are welcome
.
Availability to work on-site in Lisbon across
rotational shifts, including weekends
.
The Offer
Location & Workplace:
Full-time, on-site role in Lisbon (Parque das Nações), with company accommodation options available for relocating candidates.
Contract & Schedule:
12-month contract (with pathway to permanent employment after 2 years), working
40 hours per week
on rotating shifts.
Compensation & Allowances:
Competitive base salary, prepaid daily meal card, and monthly installments for holiday and Christmas bonuses.
Health Coverage:
Comprehensive private health insurance active from
day one
.
Paid Time Off:
22 working days of annual leave, plus compensatory time off for working on Portuguese public holidays.
Training & Onboarding:
Ten-day paid initial training program with ongoing operational support.
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