French Customer Advisor
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About the job French Customer Advisor - Aveiro
RESPONSABILITIES:
Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
REQUIREMENTS:
Native or near native level of French
Good level of English (it will be to work in an international company)
Microsoft Office Knowledge
Dynamic and Proactive
Experience with attending customers will be a plus
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