Finnish Speaking Customer Solutions Agent
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Mercier Consultancy MD is seeking a Finnish Speaking Customer Solutions Agent to join our growing team in Sofia, Bulgaria. This position offers paid relocation, providing an excellent opportunity for Finnish speakers to engage in a challenging and rewarding customer service role within a multicultural and dynamic environment.
Key Responsibilities
Provide outstanding customer support and solutions to Finnish-speaking clients through phone, email, and chat.
Resolve customer inquiries promptly and effectively to ensure high satisfaction levels.
Accurately document customer interactions and maintain records using CRM systems.
Collaborate with internal teams to address complex customer issues and deliver comprehensive solutions.
Stay informed about company products, services, and policies to provide accurate and up-to-date information.
Offer feedback and contribute to continuous improvement of customer experience processes.
Fluency in Finnish (both written and spoken) is mandatory; proficiency in English is an advantage.
Experience in customer service, solutions, or related roles is preferred.
Strong communication and interpersonal skills.
Excellent problem-solving abilities and a customer-focused mindset.
Ability to work efficiently in a team-oriented and fast-paced environment.
Willingness to relocate to Sofia supported by paid relocation.
Adaptability and openness to working within a multicultural environment.
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