2Nd Line Application Support Analyst
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Job Description
We're Hiring: Application Support Analyst – Lisbon | Inetum ?
Are you ready to ensure the smooth operation of live applications and contribute to a high-performing international team?
We are looking for anApplication Support Analyst.
?️ Key Responsibilities:
Ensure day-to-day quality of service for live applications:Resolve incidents and respond to user requests
Monitor production environments and define alerts
Communicate daily with teams across different time zones
Develop a strong functional and technical understanding of applications
Contribute to the setup and efficiency of the Lisbon team (processes, tools, best practices)
Main Tasks:
Manage incidents in line with ITIL standards
Monitor KPIs and production environments
Identify recurring issues and define action plans
Document and improve procedures and practices
Collaborate with cross-functional teams
Profile
Degree in Computer Science or related field
Strong knowledge of ITIL practices
Experience in financial services (preferred)
Proficiency with Mainframe tools: OPC/TWS, JCL, Cobol, DB2, CICS, TSO (required);
IDMS and eFILE (aplus)
Familiarity with Cloud, Dynatrace, Ansible (nice to have)
Language Skills:Fluent English (mandatory) and French (desirable)
About Inetum
Inetum is a European leader in digital services.
Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.
Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in ****.
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