Business Analyst

Business Analyst (Hybrid Lisbon)Portuguese company hires for hybrid position.
Location: Lisbon, Portugal
Only candidates already based in Portugal will be considered.
Work Model: Hybrid
Language Requirements: English (C1 – Professional Proficiency)
Seniority: Senior (5+ years)
Sector: Banking
Rate Between €*** RV / €*** CTI
Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity.
About The OpportunityWe are looking for an experienced Business Analyst to join a dynamic international banking environment, supporting critical financial systems and business operations.
In this role, you will act as the key liaison between Business Units, Finance Teams, Back Office Operations, and IT teams, ensuring the smooth operation of accounting and financial reporting flows.
You will play a vital role in production support, incident management, financial closing activities, and continuous process improvement initiatives.
What You'll Be DoingBusiness & User Support
Provide functional and technical support to business users, finance teams, and back-office operations.
Investigate, analyze, and resolve production issues and user requests.
Coordinate with multiple support teams to ensure timely issue resolution.
Communicate effectively with stakeholders regarding incidents, changes, and solutions.
Production Monitoring & Incident Management
Monitor application and business process performance.
Track incidents and ensure appropriate follow‐up until resolution.
Prepare incident reports, dashboards, and operational metrics.
Identify recurring issues and contribute to continuous improvement initiatives.
Financial Operations Support
Monitor accounting and financial transactions.
Analyze rejected accounting entries and investigate root causes.
Support monthly, quarterly, and year‐end financial closing activities.
Ensure the accuracy and integrity of financial processing workflows.
System Administration & Maintenance
Manage business rules and configuration settings.
Maintain data dictionaries and reference data.
Support accounting and non‐accounting workflow configurations.
Collaborate closely with central IT teams to maintain system stability and operational efficiency.
Mandatory Technical RequirementsBusiness Analysis & Operations
Minimum 5 years of experience as a Business Analyst, Functional Analyst, or similar role.
Experience supporting business‐critical applications and operational processes.
Strong understanding of incident management and production support activities.
Mainframe Technologies
Strong knowledge of COBOL and JCL.
Experience working in Mainframe environments.
Microsoft Office Suite
Advanced proficiency in Excel, PowerPoint, and Word.
Ability to create reports, dashboards, presentations, and business documentation.
Financial & Banking Operations
Experience supporting finance, accounting, or banking processes is highly valued.
Knowledge of financial closing activities and accounting flows is considered a strong advantage.
Ideal Candidate ProfileWe are looking for a professional who has experience supporting critical business and financial applications, enjoys investigating issues, communicating with stakeholders, thriving in fast‐paced environments, and demonstrating strong analytical thinking and problem‐solving skills.
Candidate Self‐Assessment
Do I have at least 5 years of experience as a Business Analyst or Functional Analyst?
Have I worked in banking, finance, accounting, or financial operations environments?
Am I comfortable supporting business users and managing production incidents?
Do I have practical experience with COBOL and/or JCL in Mainframe environments?
Have I participated in financial closing processes or accounting‐related operations?
Am I experienced in preparing operational reports and dashboards?
Can I effectively communicate with business stakeholders, finance teams, and IT departments?
Do I enjoy troubleshooting issues and coordinating resolutions across multiple teams?
Am I comfortable working in an international and multicultural environment?
Can I manage multiple priorities while maintaining attention to detail?
What Success Looks Like
Delivering excellent support to business and finance users.
Ensuring smooth operation of critical financial processes.
Reducing incident resolution times and improving service quality.
Supporting accurate and timely financial closing activities.
Building strong relationships with stakeholders across business and IT teams.
Contributing to operational excellence and continuous improvement initiatives.
Keywords That Should Appear on Your ResumeBusiness Analyst, Functional Analyst, Production Support, Applicat