Customer Service Representative
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Job Overview
We are looking for a
Customer Service Representative fluent in Polish and English
to join a leading
e-commerce support team
in Lisbon.
In this role, you will assist customers, ensure a high-quality service experience, and represent one of the most recognized e-commerce platforms.Location & Work Model
Location:
Lisbon, PortugalWork Model:
On-siteStart Date:
30 April **Schedule
Initial schedule:Monday to Sunday: 08:*:00 or 09:*:00 (rotational shifts)Days Off: 2 rotational days per weekLater stage (TBC by client):24/7 operation (Monday to Sunday) with rotational shifts.Responsibilities
Provide excellent customer support via phone, email, or chat.Maintain strong knowledge of e-commerce products and service standards.Handle customer inquiries and resolve issues efficiently.Demonstrate empathy and rational decision-making when assisting customers.Manage high contact volumes, especially during promotional seasons.Requirements
Fluency in Polish and English (spoken and written).
Strong customer service and communication skills.Good understanding of e-commerce environments.Ability to work in rotational shifts and handle peak workloads.Salary & Compensation
Base Salary: 920€ (paid over 14 months)Meal Allowance: 7.63€ per working day (45€ over 11 months)Welcome Bonus: € (paid in 12 monthly installments during the first year)Benefits
Health insurance from Day 1 (employee contribution required;
free after 6 months).
Opportunity to work in a multicultural environment in Lisbon.Relocation Package
Shared accommodation provided for up to 12 months (details discussed during the interview).
Flight ticket not included.
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