Clinical Systems Business Analyst

Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - / - ranking in Portugal (category * employees) by the Great Place to Work Institute.
We have a team of over 400 talented people and 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare.
This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more.
In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration.
Come thrive with us at AMGEN, supporting our mission To Serve Patients.
What we do at AMGEN matters in
people's lives.
Clinical Systems Business Analyst
LIVE
WHAT YOU WILL DO
This lead role will be part of Clinical Trial Management, Monitoring, and Engagement (CTMME) product team, supporting Veeva ClinOps suite of applications (Veeva CTMS etc).
This role combines domain expertise and analytical skills to gather, refine, and document business requirements, including user stories, business process maps, and test plans.
Collaborating closely with developers, Product Managers, and business stakeholders, the analyst ensures technical requirements are well-defined, enabling accurate planning, estimation, and delivery of high-quality software solutions.
Responsibilities also include sourcing and integrating data, ensuring its accuracy and alignment with regulatory needs, and developing test cases to validate system implementation.
In addition to requirements analysis, this role emphasizes understanding how businesses create, consume, and make decisions using data in the context of their processes.
With a proactive approach to problem-solving and collaboration, this role ensures all the business requirements are captured and appropriately reflected in the subsequent documentation (technical/functional requirements, test cases etc), and in the final delivery.
Roles & Responsibilities:
Collaborate with System Architects and Product Managers to manage business analysis activities
Work as a technical SME, supporting Veeva ClinOps suite of applications
Lead activities to capture the voice of the customer to define business processes and product needs
Developing business cases to communicate and request funds for digital innovation opportunities, including the scope, timeline, and resources vital to achieving successful outcomes.
Collaborate with Product Management, vendor, and business partners to analyze and document impact of Veeva version upgrade releases and refine the Product backlog
Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
Partnering with business counterparts, Technical Product Owner and other members of the product team to deliver solutions
Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
Partnering with Partner Services, Architecture, CDT and other Amgen IT teams on continual systems delivery improvements
Develop and execute effective product demonstrations for internal and external stakeholders
Maintain accurate documentation of configurations, processes, and changes
WIN
WHAT WE EXPECT OF YOU
Basic Qualifications and Experience:
Doctorate Degree OR
Master's degree with 4 - 6 years of experience in Computer Science, IT or related field OR
Bachelor's degree with 6 - 8 years of experience in Computer Science, IT or related field OR
Diploma with * years of experience in Computer Science, IT or related field
Must-Have Skills:
Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology
Experience with SAFe Framework and Agile software development methodologies
Experience with Veeva ClinOps suite of applications
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Experience in writing requirements for development of modern web application
Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
Good-to-Have Skills:
Demonstrated expertise in a scientific domain area and related technology needs
Understanding of scientific software systems strategy, governance, and infrastructure
Experience with Veeva Risk based validation tool
Technical thought leadership
Able to communicate technical or complex subject matters in business terms
Jira Align experience
Experience of DevOps, Continuous Integration, and Continuous Delivery met