Application Support Specialist
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Did you know that the average reading time for a job advertisement is only 30 seconds?
Let's use them well: 18 years of experience.
2,360 employees.
20 offices and 2 Talent Hubs.
10 internal programmes designed with you in mind.
We are looking for a Application Production Support
Location: Lisbon | Porto
Level of Experience: Mid (3 to 6 years)
Salary Package & Benefits: €1,200 to €2,000 (salary base) + Food Allowance + Flex Benefits
What are we looking for?
Responds to users and fixes technical, functional or business logic issues within an application.
Implementing monitoring and supervise the application's technical and functional components.
Orchestrating and managing the various releases within the scope.
Managing requests for functiona/ technical upgrades.
Performing technical integration of applications based on existing products and services, in order to reduce implementation times.
Creating and enriching the application document baseline.
Maintaining operating procedures.
Contributing to the processes belonging to the activity in compliance with requirements and carrying out the necessary remediations.
Analysing, measuring and improving the performance of the application's technical and functional components in order to improve the user experience.
Technical Skills
Strong hands‐on experience with Linux (RHEL 7/8, SLES, Ubuntu) – system administration, troubleshooting, performance tuning, kernel parameters.
Proficient in SQL (MySQL, PostgreSQL, Oracle or MS‐SQL) – writing/optimising queries, analysing execution plans, basic DBA tasks (user/role management, backups).
Bash / Python (or PowerShell on Windows) – scripting for log parsing, health‐checks, incident remediation.
Experience with DevOps:
Ansible – playbook authoring, role development, inventory management, integration with CI/CD pipelines.
Basic knowledge of Terraform / Helm (optional) for infrastructure provisioning.
Knowledge of Docker and Kubernetes (basic pod debugging, log aggregation).
Monitoring:
Dynatrace – configuration of agents, custom metrics, dashboard creation, problem detection, root‐cause analysis.
Familiarity with Prometheus / Grafana
Understanding of ITIL/ITSM processes (incident, problem, change, release).
Experience with ticketing tools (e.G., ServiceNow, JIRA Service Management).
Language SkillsWe offer our teams:
Health insurance and other extra salary benefits;
Training and development plan;
Opportunities for professional growth and development;
Dynamic and collaborative work environment;
Possibility ofintegration into international projects.
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