Application Support Team Lead
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A leading supply chain solutions provider in Lisbon seeks an experienced Application Support Consultant Team Lead. You will oversee customer support operations, ensuring SLA compliance and high-quality service. The role includes managing escalations, analyzing performance metrics, and leading a team. Preferred qualifications include ITIL certification, strong communication skills, and leadership abilities, with a focus on customer satisfaction. This position allows for flexible working arrangements and emphasizes diversity in the workplace.