Head Of Deployment And Support

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
All the business scopes, one of them being LATAM, are supported from the information security perspective in dual model: core services delivered from a central team and peripheral or local services under the local responsibility of the RISO (Regional Information Security Officer / and team). There is an agreed split of responsibility between the regional and group team and dotted line management ensures full alignment.
Job Description
In a nutshell
As a
Head of Deployment and Support
, you will be defining and
delivering support & deployment,
ensuring the
roll out of the solution
,
service availability
according to agreed SLAs and; creating & chairing an effective
change management process
.
Where will you be based and what business will you support?
Based in
Braga
,
Portugal
; you will join a globally distributed team in the
Clinical LIMS Europe Program
, that provides our central Laboratory Information Management System throughout Europe.
How can you help us?
You will:
Implement a service delivery culture as well as critical and business value add service management processes (alongside BMC Helix implementation)
Managing a team of support & deployment engineers, cloud and infrastructure engineers
Regular notification to senior leadership of current status and business impact during major incident situations.
Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy
Have insight into application related IT infrastructure patterns in multiple European Countries
Develop and maintain relationships with internal and external partners to maximize value
Deliver and maintain observability across all applications
Create and manage an effective change management process
Develop and motivate team members
Have insight and set targets for quality management
Qualifications
Are you our kind of extraordinary?
You have:
Bachelor's degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field.
5 or more years of experience in service management and/or roll outs.
Proficiency with applicable service management tools, project management tools and technology.
Working Knowledge of BMC Helix, Azure DevOps Services, Trello or JIRA.
Knowledge of agile frameworks.
Knowledge of Clinical Diagnostics and/or Laboratory processes.
Knowledge of ITIL V3 or V4 foundation.
Hands-on Service reporting experience.
Escalations handling experience.
Knowledge ofAzure DevOps Sevices.
IT cloud infrastructure, on premise, and Azure/AWS experience..
You are:
A fast learner.
Self-motivated with a can-do attitude.
Proficientwith applicable project management tools and technology.
Additional Information
What do we offer?
Stable employment - a company that is a leader in its field.
Package of necessary tools for work - phone, laptop.
Work in an international company.
Work in hybrid mode - 4 days of work from the office each week
.
We support your development
Do you feel like you don't match 100% of the requirements? Don't hesitate to apply anyway Eurofins companies are committed to supporting your career development.
Weembracediversity
As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Find out more on our Careers page:
Company description
:Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the bigg