Community Specialist
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About the Company
L'Oréal is the ultimate "Beauty Pure Player" – dedicated exclusively to beauty, for every kind of beauty.
With over 110 years of unparalleled expertise, we possess a deep understanding of the desires and aspirations of consumers worldwide.
Your Responsibilities
Customer communication & advice: You'll respond to comments and direct messages across all social media channels, advise customers on beauty products and offer quick solutions.
Community management: You'll moderate and engage with the online community, act as a brand ambassador and ensure that the correct 'tone of voice' is maintained at all times.
Problem-solving & Escalation: You will follow up on customer enquiries until they are fully resolved and elevate complex cases to the relevant departments such as the Social Media Manager.
Social Listening & Reporting: You will monitor trends as well as critical or viral topics, oversee quality, and produce analyses and reports using the Sprinklr tool.
Native German speaker with excellent communication skillsSocial media expertise: Previous experience in community management on social media (TikTok, Instagram, etc.) or significant experience in content creation on your own channels with a large number of followers.
Soft
skills:
High level of empathy, strong focus on customer satisfaction, customer-centric approach, problem-solving skills and the ability to work well in a team.
IT
skills:
Good IT skills, as well as proficiency and speed in using reporting tools to track interactions.
Flexibility: Willingness to work shifts.
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