French Technical Customer Support Specialist
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Location:
Remote from Portugal – Porto or Lisbon
Work Model:
Remote
Office Visit:
Once every 3 months – Porto
Employment Type:
Full-time
Languages:
French C2/Native + English B2 minimum
About The Role
We are looking for a
French-speaking Technical Customer Support Specialist
to join an international and fast-paced team in Portugal.
In this role, you will provide technical assistance to customers, troubleshoot issues, and ensure a high-quality customer experience through effective and professional communication.
This is a
fully remote position
, open to candidates based in
Porto or Lisbon
, with the flexibility to work from home and visit the Porto office
once every three months
.
Your Responsibilities
Provide technical customer support in French via phone, email, chat, or other support channels
Troubleshoot and resolve technical issues efficiently
Understand customer needs and provide clear, accurate solutions
Investigate and document technical incidents
Escalate complex issues to the appropriate technical teams when required
Maintain accurate records of customer interactions and troubleshooting steps
Use internal systems and databases to identify and resolve technical issues
Collaborate with international teams to ensure excellent customer service
Follow established technical support procedures and quality standards
Requirements
Native-level or C2 French
English at B2 level or higher
Basic knowledge of SQL is required
Previous experience in technical customer support, IT support, helpdesk, or a similar role is an advantage
Good troubleshooting and analytical skills
Comfortable working with technical systems and digital tools
Strong communication and problem-solving abilities
Ability to work independently in a remote environment
Must be based in Portugal, preferably in the Porto or Lisbon area
Willingness to visit the Porto office once every 3 months
SQL Knowledge
You don't need to be an SQL expert.
Basic SQL knowledge is sufficient
, but you should be comfortable understanding simple queries and working with databases.
What We Offer
Competitive salary + performance bonus
Fully remote work from Portugal
Office visit only once every 3 months in Porto
International and multicultural working environment
All necessary equipment provided
Opportunities for professional development and career growth
Supportive and collaborative international team
#J-*-Ljbffr
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