Order Management Specialist

Position Snapshot
Location: Lisbon (Portugal)
Company: Nestlé Business Solutions (NBS)
Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
Languages: Fluent in English
About us
Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals.
We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS
At Nestlé Business Solutions (NBS), diversity and inclusion are core values.
If you have any special needs, count on us to adapt your position.
Position Summary
We are currently looking for an Order Management Specialist Reporting to Trade Assets Lead Specialist, this professional will be responsible to ensure support on end-to-end management of coffee machines and spare-parts orders for Nestlé Professional (Obsidian Project).
The role acts as a key operational link between Nestlé markets and suppliers, ensuring effective order execution, timely follow-up and resolution of order-related requests.
The position requires a combination of order management, stakeholder coordination, SAP and process discipline, and proactive follow-up, contributing to a reliable and efficient end-to-end Trade Assets operation.
A day in the life of Order Management Specialist
Manage and follow up Purchase Requisitions (PRs) and Purchase Orders (POs) throughout the order lifecycle.
Coordinate with suppliers regarding order placement,
Order Confirmations and production readiness.
Maintain visibility of open orders and proactively identify situations requiring follow-up or escalation.
Act as an operational point of contact between markets, suppliers and relevant internal stakeholders for Order Management topics.
Follow up market requests and ensure stakeholders receive appropriate resolution and visibility.
Coordinate with suppliers to ensure production timelines and cargo readiness are properly communicated.
Monitor operational indicators related to PRs, POs, supplier confirmations and production.
Support the identification and follow-up of exceptions, including PRs awaiting approval, approved PRs without a PO, POs awaiting approval and POs not yet confirmed by suppliers.
Ensure orders are properly reflected in the relevant systems and operational reporting.
Contribute to the achievement of agreed service levels and continuous process improvement.
What Will Make You Successful
Strong organizational and follow-up skills.
Attention to detail and data accuracy.
Ability to manage multiple orders and priorities simultaneously.
Proactive problem-solving mindset.
Strong stakeholder management and communication skills.
Ability to identify risks and escalation issues appropriately.
Teamwork and a continuous-improvement mindset.
Stakeholders management
Good domain of SAP navigation
Knowledge of Excel and Power BI
What We Offer
Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance.
Joining NBS Lisbon will bring you:
Development of expertise in Nestlé's Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal Allowance Card
Flex Benefits - At NBS you can chose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office.
Shop with special discounts for employees
Company equipment according to professional needs
Medical Support available at the Office
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for International Career