Technical Support Analyst

Há 7 dias

Lisboa, Portugal Healy Hudson Portugal Lda. Tempo integral

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Healy Hudson Portugal is a sister company of Healy Hudson GmbH and Veenion GmbH, German market leaders in software for sourcing, trading and procurement. Our platform, Deutsche eVergabe, is one of Germany's leading solutions for electronic public tendering: fully web-based, legally compliant, and used by more than 190,000 customers, including Deutsche Bahn AG and the Free State of Bavaria. For over 25 years, we have been driving the digitalization of public procurement.
The role Our customers are public contracting authorities in Germany, such as transport companies and municipalities. When they run tenders, they use our platform: a complex, data-driven application with a lot of technical depth. When they get stuck, they come to you.
Your responsibilities
Responding to customer enquiries in writing and by telephone, explaining how to implement their requirements in the software
Handling administrative requests, such as user rights and role assignments, and carrying out configuration changes in the platform
Independently analyzing issues and identifying their root cause
Where a defect is identified, preparing a clear and structured ticket in English so that our international development team can act on it directly
Taking ownership of each case and keeping the customer informed until it is resolved
What distinguishes this role
A single product that you come to know in depth, including the legal procurement framework, rather than rotating between clients and topics
Ownership of your cases from the first enquiry through to resolution
Defined service levels that still leave room to resolve issues thoroughly; we aim for quality first
Close collaboration with the people who develop the software, with your analysis directly influencing what gets fixed
A small, stable team
Your profile
Native German and good written and spoken English
Experience in technical customer support, ideally software support
A curious, structured and analytical approach: you want to understand why something happens, not merely document it
Confident use of ticketing systems and standard Office applications
Knowledge of IT or public procurement is an advantage, but not a requirement. We will train you in the software and the procurement background, and most colleagues work confidently with the product after approximately six months
What we offer
*****€ gross/month (14 salaries per year), based on experience
6€ net meal allowance for working day
Vacation above the statutory minimum and a contribution to private health insurance
A hybrid working model: 2 fix days in our Lisbon office, the remainder from home
A long-term position in a small, international team with flat hierarchies and open communication

Technical Support Analyst

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Technical Support Analyst

Guarde esta oferta e mantenha a sua pesquisa organizada

Vagas similares em Lisboa

Cidades principais