On-Site Lisbon: Spanish Streaming Support Specialist

Spanish with a passion for entertainment, digital streaming, and technology?
We are seeking enthusiastic, customer-focused individuals to join our international support team in vibrant Lisbon, Portugal, representing one of the world's leading video streaming platforms
In this role, you will act as a primary point of contact for Spanish-speaking subscribers, helping them navigate platform features, troubleshoot playback or account issues, and enjoy an exceptional entertainment experience on-site in central Lisbon.
The Role
Subscriber Assistance: Support Spanish-speaking users via inbound calls, live chat, and email regarding account subscription plans, billing details, password resets, and user profile management.
Technical Troubleshooting: Assist subscribers with resolving streaming playback errors, app installation issues, device compatibility (smart TVs, mobile, gaming consoles), and internet connectivity checks.
Content Guidance: Answer general inquiries about content availability, release schedules, parental controls, and language subtitle/audio settings.
Customer Retention & Loyalty: Provide empathetic, efficient support to turn technical disruptions into positive, lasting user experiences.
Location:
Lisbon, Portugal.
Work Model: Full-time, 100% on-site role based in a modern corporate office hub in central Lisbon.
Schedule:
Rotational operational shifts (40 hours per week).
Relocation & Onboarding Support Provided Accommodation: Company-allocated apartment or room (rent and basic utilities supported/covered) upon arrival in Lisbon.
Flight Reimbursement: Initial flight ticket to Lisbon reimbursed after successful completion of the probation period.
Administrative Setup: Full hands-on assistance with local Portuguese administrative procedures (obtaining NIF, NISS, registration with local health centers, and bank account setup).
Arrival Assistance: Airport pickup and dedicated onboarding support upon arrival.
What We Offer
Highly competitive base salary tailored to Spanish language profiles in Portugal, plus language and performance-linked bonuses.
Comprehensive private health and dental insurance, meal allowance vouchers, and paid corporate onboarding.
Vibrant, multicultural office environment with modern lounge areas, free coffee/refreshments, social events, and corporate wellness initiatives.
Direct opportunities to advance into Quality Analyst, Team Leader, Trainer, or Operational Management positions.
Requirements
Language Skills: Native or Near-Native command of Spanish (C1/C2) with good working proficiency in Must hold an EU/EEA Passport or a Comfortable navigating multi-screen environments, smart TV apps, and digital streaming platforms (paid training provided).
Soft Skills:
Exceptional verbal and written communication, active listening, patience, and strong problem-solving ability.
Ready to launch your career in entertainment support while living in Lisbon?