Pci Compliance Specialist

Description
Position at VikingCloud
PCI Compliance Specialist
(
German
/English)
Location:
Portugal
About
VikingCloud
VikingCloud
VikingCloud
is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it's not just about technology. It's about transacting business and delivering an exceptional customer experience every day, without fail. That's the measurable value we deliver. And that's what we
call,
Business Uninterrupted.
Responsibilities
Support customers via phone, email, and web chat in a professional and clear manner.
Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help.
Help the users to access and navigate the online platform.
Aim to resolve issues on the first contact by efficiently collecting the needed information.
Spot opportunities to recommend relevant products and services when appropriate.
Handle difficult or assertive conversations calmly and respectfully.
Accurately document all interactions using internal systems and follow established procedures.
Meet performance targets and adhere to service level standards.
Qualifications
Minimum education: High school diploma or equivalent.
1+ years of experience in a customer support role, preferably in a call center
Fluency in
German
, C1 level.
Fluency in English, C1 level.
Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
Collaborative, upbeat, and customer-focused
Clear communicator with active listening skills
Professional phone presence and soft skills
Detail-oriented and able to handle multiple tasks
Solid decision-making and problem-solving abilities
Available to work flexible shifts while displaying impeccable schedule adherence
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.
Employment Disclaimer
: This position is advertised on behalf of
Conectys
Portugal (also known as
Arcowave
Portugal,
Lda
.), who will be the sole employer for all successful candidates.
Conectys
Portugal will be responsible for all employment legal obligations, employment protections, and employment remuneration and benefits. No employment relationship will exist with any other party involved in the recruitment process.
Privacy Disclaimer
: As part of our recruitment and selection process, please be informed that your application data will be processed in accordance with applicable data protection laws, including the GDPR. To facilitate this process, your personal data shall be shared with
Arcowave
Portugal,
Lda
., as well as third-party service providers, who may assist with candidate assessment, recruitment administration, and background
screening and vetting checks. These third parties are contractually bound to keep your information confidential and to use it solely for purposes related to the recruitment process. By submitting your application, you consent to this sharing of your data. For more information on how we handle your data, please refer to our Privacy Policy and Notice.