Italian-Speaking Customer Support Specialist – Streaming – Portugal

A working week in Portugal (remote), in Italian.
**€ x 14.
A typical day
You'll spend most of it on provide customer support via phone, email, and chat in Italian and English, assist customers with account management, subscriptions, billing, and streaming inquiries, troubleshoot technical issues related to streaming services, devices, and account access, guide customers through product features and platform functionality, resolve customer concerns efficiently while delivering an exceptional customer experience, and accurately document customer interactions using internal systems.
Less often, you'll also escrow complex cases when necessary and ensure timely follow-up, and meet quality and customer satisfaction targets while working in a fast-paced environment.
Would you fit?
We're looking for someone with native-level fluency in Italian, good command of English (B2 level), previous experience in customer service is an advantage but not essential, excellent communication and active listening skills, strong problem-solving abilities and customer-focused mindset, comfortable using multiple digital tools and systems simultaneously, and ability to work independently in a remote environment.
The money
€ x 14
Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary.
The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.
What comes with it
14 Salaries a Year
Private Health Cover
Meal Allowance
Work From Home
Benefits
Fully remote role (available for candidates living within 50 km of Lisbon)
Comprehensive paid onboarding and training
Stable full-time employment
International and multicultural working environment
Career development and internal growth opportunities
Private health insurance Meal allowance
Ongoing learning and development programs
Rotating schedule covering Monday to Sunday, 07:***:00, with 2 rotational days off
Opportunity to support one of the world's leading streaming entertainment platforms
Who you'd work for
CloserHire is partnering with a leading global customer experience company to recruit Italian-speaking Customer Support Specialists for an exciting streaming entertainment project.
If you're passionate about movies, TV series, and delivering outstanding customer experiences, this is a fantastic opportunity to join an international team supporting one of the world's most popular streaming platforms.
You'll help subscribers with their accounts, subscriptions, and technical inquiries while providing friendly, efficient, and professional support
About Portugal
Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.