Sr. Associate

Sr.
Associate - Customer Care - Collections 5BSr.
Associate - Customer Care - CollectionsReady to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it.
AI and digital innovation are transforming the way businesses work, and we're at the forefront of it.
Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale.
Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company.
We leverage process intelligence and artificial intelligence to deliver measurable outcomes.
With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.Get to know us at genpact.Com and on LinkedIn, YouTube, X, and Facebook .
Job DescriptionCustomer Support _ Senior Associate _ German _On site LisbonResponsibilitiesResponsible for providing support for customers by investigating, troubleshooting and resolving customer issues.Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.Be a trusted advisor, listen and empathize so the customer knows they are valued.
Ensure their voices are heard through accurate issue tracking and upstream solutions.Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact.
Where this is not possible ensure all defects are logged appropriately.Seek opportunities to add value for customers through education, proactivity and clear expectation setting.Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.Qualifications we seek in you
Any Graduate degree (good to have)Strong problem-solving and decision-making abilitiesExperience in Customer Service/SupportAbility to multitask, prioritize, and manage time effectivelyFamiliarity with customer relationship management (CRM) systems and practicesExperience working in a FinTech environment/company (good to have)Great communication skills to operate globally across multiple departments and stakeholders.Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organizationMust be able to read, write and speak in EnglishVery good knowledge of English and GermanQualifications -Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - MarketingCertifications -Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human ResourcesRequired Skills -Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Loan Servicing, Personal Banking, Retail Banking, Wealth ManagementLanguageGerman (Required)Language Proficiency -Advanced - C1Job TypeRegularMaster Skill List -Customer Care - CollectionsRemote Type -OfficeWork Shift -Standard (Portugal)Why join Genpact?
Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.