Business Analyst

Who We Are
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In ****, VML was named Campaign's Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit and follow along on LinkedIn #WeAreVML.
Business Analyst with Content management or DXP experience required to join our Delivery team here in Portugal, on a contract basis.
The opportunity
Working under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.
What you'll get to do
Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customerIdentify and recommend options for potential solutions and assess them for both technical and business suitabilityCreate logical and innovative solutions to problemsPresent proposals to clientsWork with a scrum / delivery team through to go liveAnalyse business systems in order to recommend efficienciesProvide estimates for analysis work and plans in conjunction with Project/Programme ManagersCommunicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfactionProvide training to users of a new system as requiredPlan and work flexibly to meet deadlinesKeep up to date with technical and industry sector advancesMaintain great client relationships at all levels of the organisationMaintain consistently high levels of client satisfaction and effectively escalating business critical situations to as requiredManage situations and relationships both internally and externallyWhat you should have
Experience working as a Business Analyst on ecommerce / experience projectsExperience of managing client stakeholders and Product Owners / ManangersAble to run workshops with client stakeholdersHands‐on experience as a BA on
web content management (CMS) or Digital Experience Platform (DXP)
projects (e.
G., Optimizely, Contentful, Adobe AEM, Sitecore, Umbraco, or similar).
Experience gathering requirements for content architecture, page templates, component libraries, editorial/publishing workflows, or content migrations.
Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things;
a team player proud of their work who wants to share itYou like working in a fast‐paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel
You will have a customer‐first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locationsGreat stakeholder management skillsExperience of Agile software deliveryBusiness Process mapping and engineeringeCommerce and retail / brand experienceProduction of high quality user stories and acceptance criteriaAnalysis and design of systems (package integration and bespoke development)Ability to work on your own initiative to an agreed action planStrong communication skills
- as this role requires a high level of communication, interpersonal and presentation skillsStrong problem solving, time management and organisational skillsStrong commercial awareness and business acumenEnergetic, enthusiastic with strong attention to detailWhat we can offer you
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.
Our culture thrives on our core values, designed for impact‐driven individuals: Heart, Brains and Courage.
We lead with Heart, fostering empathy and trust where genuine connections and human‐centric work flourish.<