Business Analyst

Who We AreVML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a
Human First
philosophy, VML is known for its innovative work for brands and consistently ranks among the world's leading creative companies, including the WARC Creative 100. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit and follow along on LinkedIn #WeAreVML.
The opportunityWorking under your own initiative with required guidance and support, a Business Analyst with proven experience you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution.
Business Analyst with Commerce experience required to join our Delivery team here in Portugal, on a contract basis.
What you'll get to do
Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer
Identify and recommend options for potential solutions and assess them for both technical and business suitability
Create logical and innovative solutions to problems
Present proposals to clients
Work with a scrum / delivery team through to go live
Analyse business systems in order to recommend efficiencies
Provide estimates for analysis work and plans in conjunction with Project/Programme Managers
Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver quality and customer satisfaction
Provide training to users of a new system as required
Plan and work flexibly to meet deadlines
Keep up to date with technical and industry sector advances
Maintain great client relationships at all levels of the organisation
Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
Manage situations and relationships both internally and externally
What you should have
Experience working as a Business Analyst on ecommerce / experience projects
Experience of managing client stakeholders and Product Owners / Manangers
Able to run workshops with client stakeholders
Experience working on Content projects
Experience working on Experience projects
Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things;
a team player proud of their work who wants to share it
You like working in a fast-paced environment and are ready to inspire outstanding online experiences for consumers and brands, no matter what product, service, sector, device or channel
You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations
Great stakeholder management skills
Experience of Agile software delivery
Business Process mapping and engineering
eCommerce and retail / brand experience
Production of high quality user stories and acceptance criteria
Analysis and design of systems (package integration and bespoke development)
Ability to work on your own initiative to an agreed action plan
Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
Strong problem solving, time management and organisational skills
Strong commercial awareness and business acumen
Energetic, enthusiastic with strong attention to detail
What we can offer youAlongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.
We lead with
Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your
Brains
for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion
Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutio