Customer Support Specialist – English Market
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About the Role We are seeking a customer-focused and tech-savvy Customer Support Specialist to join our team in Lisbon.
In this role, you will provide high-quality support to consumers and business users of a leading, world-renowned American Artificial Intelligence platform.
You will play a crucial role in troubleshooting issues, guiding users through advanced generative AI products, and delivering an exceptional customer experience in a fast-paced environment.
Key Responsibilities Customer Support: Provide reactive and efficient support across multiple channels (chat, email, and phone) to individual and corporate users.
Issue Resolution: Troubleshoot account access problems and resolve billing and invoicing queries.
Product Guidance: Assist, guide, and educate customers on effectively utilizing the AI platform's features and products.
Quality Excellence: Maintain high-quality service standards that exceed performance indicators and quality scoring metrics.
Communication: Provide clear, professional, and timely responses to customer inquiries.
Training Program Duration: 15 working days (8 hours/day) of comprehensive, paid training prior to contract signing.
Content: Product knowledge, system tools, customer handling techniques, and on-the-job practice.
Compensation: Daily training allowance provided for candidates who successfully complete the training phase.
Requirements Native or near-native level of English (written and spoken).
Strong passion for technology, artificial intelligence, and innovative digital tools.
Excellent problem-solving skills with high attention to detail.
Previous experience in customer support or call center environments is a plus.
Ability to work on flexible day-shift schedules including weekends (rotating shifts).
Valid legal entitlement to work in Portugal (EU Citizenship or valid Residency/Work Permit).
Salary Benefits Base Salary: €1,** / month Monthly Meal Allowance: €** / month (paid tax-free via meal card, based on 22 working days) 13th 14th Month Allowances: €** / month (pro-rated monthly split of Holiday and Christmas bonuses) Gross Monthly Package: ~€1,** Performance Bonus: Up to €** / month (variable performance-based bonus) Health Benefits: Private Health Dental Insurance upon contract signature Vacation: 22 days paid annual leave + public holiday compensation days Workplace Amenities: On-site gym, cafeteria, and modern campus facilities located near public transport (Metro Train station).
Career Growth: Permanent contract opportunity after 2 years.
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