Spanish Speaking
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Work Model:
Onsite
Employment Type:
Full-time
Language Requirement:
Spanish and English
About The Role
We are hiring an
Spanish-speaking Technical Customer Support Specialist
for a Medical Devices Technology customer service project based in
Portugal
.
In this role, you will provide customer support in
Spanish and English
, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.
Responsibilities
Provide technical customer service and support
Identify, troubleshoot, and resolve customer issues efficiently
Handle customer inquiries and complaints with professionalism, empathy, and patience
Clearly explain technical solutions to customers
Track customer issues and ensure accurate documentation
Follow up on cases until resolution
Maintain a positive customer experience and build customer loyalty
Requirements
Fluent in
Spanish and English
Tech-savvy and comfortable handling technical inquiries
Strong communication skills
Good problem-solving ability and quick thinking
Detail-oriented and able to track issues properly
Empathetic, patient, and customer-focused
Able to stay calm and focused in high-pressure situations
Previous customer service experience is preferred
Previous sales experience is a plus, but not mandatory
Benefits
Competitive Salary
Relocation support provided
Only candidates fluent in both
Spanish and English
and currently based in Portugal or EU passport holders open to relocation will be considered.
#J-*-Ljbffr
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