Microsoft 365 Support Engineer

About the company
We believe in the positive power of energy – and in people who are ready to shape the future with their ideas and dedication. That's why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work.
As a key pillar of EnBW's technological transformation, the Tech Hub plays a vital role in our journey. EnBW is one of the largest energy companies, headquartered in Karlsruhe, Germany, employing approximately 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA, a wholly owned subsidiary of EnBW, operates as an integral part of EnBW's IT division. In Lisbon, we bring together experts in IT, administration, project management and HR to collaborate in an agile, international environment and create smart, scalable solutions.
Our benefits
Private supplementary health insurance
including coverage for your immediate family, offering peace of mind beyond the public system.
Meal allowance
to support your daily work routines.
Additional paid days off
(24 December & Carnival Day) on top of statutory annual leave - giving you more time for what matters.
Hybrid working model
with a mix of remote and office days to support flexibility and modern ways of working.
Intercultural collaboration & cross border projects
- grow your international experience by working with colleagues in Germany.
Modern technology and continuous development opportunities
to support your growth and keep you up to date in your field.
Bright, appealing offices in a trendy Lisbon area
, designed for productive and enjoyable workdays.
Your tasks
Provide 2nd and 3rd-level support for Microsoft 365 services, with a focus on Outlook and Exchange Online/on-premises, Microsoft 365 Apps, Teams, SharePoint Online and OneDrive for Business
As a trusted technical contact, you support end users in resolving complex issues and guide them through clear and practical solutions
Manage permissions, access requests and collaboration workspaces across the Microsoft 365 environment
Take ownership of incidents and technical problems from initial analysis to resolution, performing root cause analysis and coordinating with platform administrators, engineering teams and Microsoft Support when needed
Ensure reliable collaboration and productivity services by handling data recoveries and supporting their day-to-day operation.
Create and maintain practical knowledge articles, technical documentation and operational procedures that enable efficient support and knowledge sharing
By identifying recurring issues and operational pain points, you help implement sustainable improvements that reduce support effort and increase service quality
Together with Product Owners and engineering teams, continuously improve Microsoft 365 services, operational processes and the overall user experience
Your profile
You bring hands-on experience in technical support for Microsoft 365 services and end users in an enterprise environment
Strong expertise in Microsoft Teams, SharePoint Online, OneDrive for Business and Microsoft 365 Apps, particularly Outlook, enables you to confidently troubleshoot technical issues
Taking ownership comes naturally to you, and you independently drive technical problems from analysis through to a sustainable solution
With your strong customer and service orientation, you understand user needs and communicate technical topics clearly and professionally in English
Your analytical and problem-solving skills help you identify root causes, recognize improvement opportunities and proactively turn them into lasting operational improvements
Ideally, you have additional experience with Microsoft Exchange Online and on-premises as well as applications such as Excel, Word, PowerPoint and OneNote
Familiarity with Microsoft Planner, Project, Visio, Loop and Viva, as well as backup, recovery or migration solutions such as AvePoint, would be an advantage
Additional experience with Power Automate, scripting, self-service or knowledge management solutions and agile environments such as Scrum or Kanban rounds off your profile
You speak confidently in English; Portuguese and/or German are considered an advantage
About the department
We believe in the positive power of energy - and in people ready to shape the future with their ideas and commitment. That is why we established the EnBW Tech Hub in Portugal: to drive innovation and develop digital solutions that support the energy transition and improve the way we work. As a key pillar of EnBW's technological transformation, the Tech Hub plays a crucial role in our journey. Headquartered in Karlsruhe, EnBW is one of the largest energy companies, employing around 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA - a wholly owned subsidiary of EnBW - is an integral part of EnBW's IT d