Customer Service Agent In Lisbon

Looking to level up your career in customer service with a strong tech focus?
Join a dynamic team supporting leading domestic appliance brands, right from the heart of Lisbon.
If you're tech-savvy, solutions-driven, and fluent in Dutch, this opportunity lets you be the first point of contact for customers needing after-sales support for household appliances.
You'll help diagnose and resolve issues, provide product info, and ensure an exceptional client experience.
Your responsibilities and impact as a Customer Service Specialist – Small Appliances Group:Offer first-class tech support via phone and email after the sale Perform initial diagnostics using a variety of tools and over 60 defined processes Escalate complex issues to specialized departments Proactively improve client satisfaction — including creative approaches like sharing YouTube tutorials when needed Provide clear and timely information on products, orders, repairs, and complaints Work across three different support platforms/software systems Demonstrate cross-selling skills where relevantSkills, qualifications, and qualities you'll bring:Native-level fluency in Dutch and solid English (minimum B2 level) Strong communication and problem-solving skills Comfort with tech tools and interest in domestic appliances A proactive mindset with a customer-first attitude EU citizenship or valid Portuguese residence permit

Working hours
Monday to Saturday, including bank holidays Between 08:00 AM – 06:00 PM (Portuguese time) Days off: Sunday + 1 rotational day per weekWhat's in it for you:Base

salary:
1,100€ × 14 months Complexity bonus: 100€ × 11 months Performance bonus: up to 100€/month Meal allowance: 7.23€/working day (on a meal card) Transport allowance: 20€/month Contract: Fixed-term, renewable annually Private health insurance + dental plan after 6 months Relocation Package for people living outside of Portugal: 12 month accommodation, apartment room with rent €280 for 12 months (discounted directly from payslip) + flight ticket reimbursement (up to €400) after 6 months Fully paid training, professional development and career evolution.
Your future company: Founded by two French entrepreneurs in **, this company has grown from startup to global leader in customer experience solutions.
Now operating in over 50 countries with more than 75,000 employees, they support the world's most innovative and trusted brands.
You'll be joining their Lisbon hub — a multilingual, multicultural environment where your skills and development matter.
If you're ready to deliver high-level support and grow with a company that invests in your future, this is your chance.
Apply now and bring your tech and customer skills together in a role that makes a difference.
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