Lisbon Technical Support Expert – Online Marketing Platform

About the location This position is based in
Lisbon, Portugal, within a modern and international work environment.
The workplace is located in the
Oceanário area, easily accessible by
train, metro, and bus
(Oriente station).
The campus includes multiple office buildings, training rooms, cafeterias, and collaborative workspaces.
About the position As a
Technical Support Expert, you will support a leading global online marketing platform with an annual revenue exceeding 100 billion USD.
You will provide
professional technical assistance
to corporate clients in a fast‐paced, innovative environment.
You will join a team of highly skilled technical specialists and handle enquiries through a ticketing system, using your expertise to troubleshoot and resolve issues.
Additional information Training contract:
First 40 working days
Training compensation:
1,** €
Full employment contract:
12 months after training, renewable
Permanent contract possible after 3 years
Private health insurance
from day one
Working hours: 40 hours/week, Monday–Friday, with shift availability between
13:*:00
Holiday entitlement:
22 days/year (Portuguese law)
Holiday & Christmas bonuses:
Paid monthly (equivalent to 2 extra salaries per year)
Performance bonus:
Up to
400 € gross/month
based on KPIs
International candidates (Atlantic Experience Program):
Airport pick‐up
Assistance with Portuguese registration
Flight reimbursement after 9 months
Annual round‐trip flight within the EU
Company‐provided shared accommodation
Free Portuguese lessons, sports, cooking classes, and more
Requirements Portuguese language proficiency
Interest in online marketing and new technologies
Ability to troubleshoot technical issues in a B2B environment
Basic coding and debugging skills
Strong analytical and problem‐solving abilities
Ability to understand client business goals and provide tailored solutions
Customer‐focused mindset with strong communication skills
Availability for full‐time training (7–10 weeks depending on product)
Ability to work Monday–Friday between 13:*:00
Responsibilities
Resolve technical enquiries and troubleshoot issues related to the online marketing platform
Use judgment to define solutions and adapt existing processes to craft alternatives
Apply basic coding and debugging skills to analyze problems
Support clients via chat, ensuring timely and accurate solutions
Maintain high customer satisfaction with a focus on quality and results
Work with one of the platform's divisions:
o Search Ads 360
o Display & Video 360
o Campaign Manager
o Authorized Buyers
o Studio
Training Compensation On your first day you will sign a preliminary contract for the first 40 working days.
During this period youwill be offered a training to prepare you for the job and you will be intensively coached on your firstweeks on the work floor (this is the nesting phase).
After successful completion you will sign a 12 monthcontract.
Contract type Training Compensation: Training contract (40 working days) *** €
Please be aware that in case of a premature termination of the training on your part, payment will only take place for the days attended.
Any additional expenses related to the training will not be refunded.
* Distance from Residence to Lisbon is more than 100 km (when candidate applied).