Player Support Specialist
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Lisbon, Lisbon, PortugalJob Openings Player Support Specialist (Ukrainian Market) LisbonAbout the job Player Support Specialist (Ukrainian Market) Lisbon Do you have a deep love for video games and a knack for helping others?
Are you fluent in Ukrainian and Russian, with strong English communication skills?
If so, we want YOU to join our vibrant team as aPlayer Support Specialistfor a leading video game brand
About the Project:This exciting opportunity is with a renowned video gaming brand offering a vast array of products, including five home consoles, two handhelds, a media center, a smartphone, an online service, and multiple magazines.
In this role, you'll be the hero for gamers across the Ukrainian market, providing exceptional technical support.What You'll Do:Be the champion for Ukrainian, Russian, and English-speaking players by offering professional technical support via phone, email, and chat.Become an expert in troubleshooting and resolving account management issues.Assist players with product usage, installation, and device synchronization.Guide and advise gamers on their purchasing journey, ensuring a smooth and satisfying experience.Why You'll Love Working Here:Comprehensive Training:Master your role with a paid 15-day training program (8 hours/day) designed to equip you with all the necessary skills.Competitive Salary & Benefits:Enjoy a competitive monthly gross salary of 1,** (including room allowance) or * (including relocation allowance) plus food allowance, meal card, private health insurance, and holiday bonuses
Structured Schedule:Maintain a healthy work-life balance with a consistent 40-hour week (8 hours/day) with a 1-hour lunch break.
Enjoy rotational shifts (Monday-Friday, 8:00 AM - 7:00 PM) with a 4-week schedule in advance for planning.Supportive Environment:Work alongside a dedicated team who shares your passion for gaming.
We foster a collaborative and customer-centric atmosphere.Who We're Looking For:Native speaker of Ukrainian.Native or fluent speaker of Russian.Excellent written and verbal communication skills in English (B2 level).
A problem-solver with a proactive and efficient approach.A team player with a strong customer focus.Proficiency in basic computer skills (Office suite, email).
Ready to Join the Game?
This temporary contract with potential for renewal and permanency offers a 1-month trial period.
The application deadline isJune 17th, .
Don't miss this chance to turn your gaming passion into a rewarding career
#J-***-Ljbffr
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