Arabic-Speaking Customer Support Advisor
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CloserHire is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon.
This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment.
As a Customer Support Advisor, you will be the first point of contact for users of in-car multimedia and navigation systems.
Responsibilities
Handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav.
Providing technical support and responding to service requests and complaints with accuracy and empathy.
Logging customer issues in Salesforce to ensure efficient internal communication, particularly for fault diagnostics.
Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques.
Maintaining high levels of service quality and adhering to internal performance standards.
Initially working from home with a transition to the company's Lisbon office when required.
Qualifications
Fluency in French (spoken and written) and basic English.
Excellent communication and problem-solving skills.
Comfortable with customer interaction via phone and email.
Basic technical aptitude and ability to learn new software systems (e.G., Salesforce).
A collaborative mindset and willingness to work in a structured, performance-driven environment.
Flexibility to work 40 hours per week on a rotating Monday-Friday schedule (07:*:00).
Previous customer service experience is a plus but not mandatory.
Benefits
Full-time contract with long-term career development opportunities.
15 working days of paid training covering all essential tools and processes.
Health insurance from the first day of your contract.
Meal allowance via a prepaid card usable in restaurants, cafés, and supermarkets.
Relocation support available, including benefit-in-kind housing options for selected candidates.
Access to modern office facilities, including lounges, cafeterias, and team collaboration spaces in central Lisbon.
Relocation
permanent accomodation provided - check project files in drive