Cloud Access Administrator

Job Description About the Role The Cloud Access Administrator is a key operational role focused on day‐to‐day identity lifecycle administration, access operations, and security support.
The position is similar in nature to a technical service desk or provisioning role, but without direct phone support, and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy.
This role acts as an important interface between Security, Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that identity and access services are delivered, maintained, and administered correctly according to defined security policies and service descriptions.
Governance, Policy, and Compliance: Support the maintenance of IAM policies, standards, and controls to ensure alignment with corporate requirements and regulatory compliance, while assisting with internal audits.
Identity Lifecycle Management: Manage end-to-end identity lifecycle processes (Joiners, Movers, Leavers), user provisioning, account maintenance, and access requests via ServiceNow or similar ITSM ticketing system.
Advanced Access Controls: Implement and manage core capabilities including Role-Based Access Control (RBAC), Privileged Access Management (PAM), Identity Governance, and Access Reviews.
Security Monitoring and Incident Response: Monitor IAM solutions, investigate security events, execute corrective actions, and collaborate with the other departments to ensure controls are strictly followed.
Troubleshooting and Issue Resolution: Troubleshoot, resolve, and escalate identity and access-related issues while maintaining accurate IAM records and documentation.
Order Support: Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams.
Qualifications Technical Operational Skills: Previous experience in IT operations, or service desk–type roles.
Demonstrated experience supporting core IAM technologies and platforms (Microsoft Active Directory, Microsoft Entra ID, AWS IAM) Hands-on experience managing Active Directory and Windows Server environments, including Domain Controller maintenance, Group Policy Objects (GPOs), organizational unit (OU) structures, and user/computer object lifecycles.
Understanding Privileged Access Management (PAM), Role-Based Access Control (RBAC), Just-In-Time (JIT) access, and Principle of Least Privilege (PoLP).
Hands‐on experience working with ServiceNow (or similar ITSM tools) for Case, Request, Problem and Incident management.
Ability to perform standard technical fixes and administrative tasks by following documented procedures and runbooks with strong process discipline and attention to detail.
Reporting Data Handling: Good knowledge of Microsoft Excel, including working with reports, structured data, and basic analysis.
Demonstrated ability to synthesize complex identity data into clear, structured reporting views designed for stakeholders.
Competence in generating and maintaining identity and access logs, user provisioning reports, and historical access records to satisfy internal risk controls and external regulatory mandates.
Proficiency in scripting languages (such as PowerShell or Python) to automate user provisioning, audit log retrieval, and identity lifecycle workflows.
Documentation Communication: Proven track record of maintaining accurate records of access requests, administrative privilege changes, and system configurations to satisfy internal and external audit standards.
Demonstrated ability to provide transparent instructions, training materials, and escalation paths for end-users and IT teams navigating identity, access management, and ticketing workflows.
Proven experience creating, updating, and maintaining comprehensive IAM governance frameworks, operating procedures, technical standards, and policy documentation to align with evolving regulatory requirements Clear and professional written communication skills (English required).
Nice to Have: Proficiency navigating the Azure Portal to configure cloud identities, manage tenant settings, assign Azure RBAC roles, and implement security policies.
Familiarity with configuring single sign-on (SSO) and multi-factor authentication (MFA) protocols like SAML, OIDC, and OAuth across enterprise applications.
Proven stakeholder management skills across technology, risk, audit, and control teams, paired with strong cross-functional problem-solving abilities.
Experience building Power BI dashboards to visualize IAM metrics, access trends, and provisioning bottlenecks for leadership and security stakeholders.
Additional Information What we offer a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other