Senior Technical Service Manager

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging – but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What You'll Do
We are looking for an accomplished Senior SAP Technical Consultant who is well skilled in delivering consistent, high-quality results to join our SAP Global Cloud Operations team as a Technical Service Manager (TSM).
You will contribute to SAP's global strategy by supporting our customers with their SAP S/4HANA adoption on their path to the Intelligent Enterprise as part of the SAP Global Cloud Operations team.
Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.
You will act as a trusted technical advisor to our customers and partners.
This includes analyzing customer's business requirements and problems and working across SAP Global Cloud Operations and other SAP departments to provide quality services to our customers, address technical complexities and accompany them throughout their entire cloud transformation journey.
The Role
As a Technical Service Manager, you will be in charge of the technical and architectural discussions with the customer, solution roadmap development.
You must:
Analyze and implement SAP support methodology.
Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
Understand the SAP high availability and disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine).
Be able to Own, Lead and Coordinate operational tasks, escalations, process improvements.
Support the operation of technical system landscapes.
Deliver high quality and ensure stable operations.
Identify top issues, define action plan and drive the resolution process.
What You Bring
Minimum 7+ years of SAP Technical Administration with SAP Basis skills and should have knowledge & experience on Administration and Operations of SAP solutions.
Ability to work successfully as a virtual member of a dynamic, dispersed team (remote).
Solid background in SAP Solutions, SAP technology and products and cloud technology.
Good knowledge on S/4HANA architectures and S/4HANA related migration paths and tools.
Solid knowledge as well as experience in SAP HANA.
Experience in Technical Architecture / Implementation / Change Management.
Deep experience in technical planning, implementation and configuration.
Expert across multiple SAP and non-SAP technologies.
Knowledge of SAP RISE or GCO experience would be an advantage.
Where You Belong
SAP Global Cloud Operations is part of the Customer Services & Delivery board area in SAP.
Global Cloud Operations is a business unit focusing on the delivery of managed private cloud services.
To provide our customers with the right level of service, we have technical and customer-facing roles within the unit along with technical delivery.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardl