Customer Service
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Key Information: Work Model: Remote in Porto, Portugal Schedule: Monday to Friday, 08:00 to 17:00, Saturday Sunday Off Gross
Salary:
1,000 EUR gross per 14 months Relocation: Relocation support provided from outside Portugal
Responsibilities:
- Take care of the Italian-speaking customers by phone, email, chat and social media channels
- Support competently the merchants for all questions and inquiries about the product and service
- Work on the optimisation of all processes related to the customers, to constantly increase the happiness of the merchants
- Work with other departments together, like Sales and Marketing
Requirements:
- Fluency in Italian (C1/C2) and English (C1/C2)
- Minimum 1 year previous experience in customer support or contact center
- Strong communication
skills:
approachable, patient and customer-oriented
- High level of empathy: providing excellent, customer-friendly service
- Capable of managing escalation processes and resolving complex issues
- Familiar with omni-channel support (phone, chat, e-mail) and ability to work with many tools at once and are proficient in using a smartphone, tablet and computers
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