Team Leader, Operations — Bpo Call Center
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About The Role
Were seeking anTeam Leader Operations (IT C2 + EN B2)
Location:
Lisbon, Portugal
Start Date:
13 October **
Schedule:
24/7 shifts (rotational)
Work Model:
On-site
About The Role
Were seeking an
experienced Team Leader
with a proven track record in the
Call Center / BPO
environment to lead, coach, and inspire a high-performing operations team.
Your role will focus on delivering operational excellence, motivating your agents, and ensuring quality in every interaction.
Requirements
IT Language: C2 proficiencyEnglish Language: Minimum B2Experience: Previous leadership experience in contact center/BPOStrong communication, problem-solving, and people management skillsFlexibility to work in a 24/7 shift rotation
Contract & Benefits
Contract: Permanent, with 180-day trial periodHealth Insurance: Provided from day 1;
monthly fee applies forthe first 6 months, then freeRelocation Package: Available for candidates relocating from abroadWelcome Bonus: Starting hires from 1st September onwards paid in 12 monthly instalments during the first yearPosition Bonus (Braga): 20 per 12 months
Compensation
Base Salary:
1,215/month
Performance Bonus:
Up to 2,400/year ( 150 monthly + 150 quarterly )
Meal Allowance:
7.23/day
Transport Allowance:
20/month
Why Join Us?
This is your opportunity to lead a dynamic team in Lisbons thriving international business environment.
Youll have the chance to influence performance, coach talent, and take part in ambitious operational growth projects while enjoying a competitive package and relocation support.
How To Apply
Submit your
CV in English
highlighting your leadership experience in BPO/call center operations.
Apply now to lead a team where your work truly makes an impact.
#J-***-Ljbffr
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