Forward Deployed Engineer

About SmartcatSmartcat is building the future of work, where human expertise meets digital teammates to drive 10x to **x productivity gains for the worldus leading enterprises.
Weure on the frontier of an entirely new category: Agentic AI.
We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents.
These AI agents arenut generic copilots.
Theyure fully trained digital teammates that learn from your best people, your content, and your business strategyuready to get to work from day one.
Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves.
Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.
Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the worlduinstantly, accurately, and in every language.
As a Series C company with consistently high year-over-year growth, weure scaling fast and investing in people who want to shape the future of work with us.
Join us in unlocking global potential, one human and agent team at a time.
THE ROLEYouull build and deploy customer translation and localization workflows, lead technical discovery and demos, guide onboarding, and support renewals by demonstrating value and resolving technical blockers.
This is a hands-on engineering role with substantial customer-facing responsibility.
Youull focus on enterprise workflows in learning and development (L&D), websites, and marketing.
WHAT YOUuLL DOScope customer needs into technical plans with clear dependencies, acceptance criteria, and measurable outcomes.
Build AI workflows using prompts, glossaries, translation memories, and human review to meet customer terminology, brand, and quality requirements.
Write and deploy integrations with CMS, DAM, PIM, LMS, and commerce systems, preserving content structure, metadata, and context.
Own production readiness: secure data access, testing, error handling, monitoring, quality evaluation, and review routing.
Document the solution and agree ongoing ownership.
Support customer enablement and adoption with Account teams, measure results against the baseline, and identify valuable follow-on workflows.
Turn customer work into reusable connectors, evaluation suites, and deployment patterns, and inform Product and Engineering priorities.
EXAMPLE PROJECTSL&D workflows: automate localization of courses, training materials, and learning content, from source files through review and delivery into the customerus LMS.
Website workflows: connect the CMS to translation, review, and publishing so new and updated pages stay current across languages.
Marketing workflows: localize campaign assets, emails, and product content, applying brand voice and terminology with market-specific review and approval.
Across these workflows, build quality checks and human review routing that meet customer requirements.
WHAT YOU BRINGA record of shipping software, integrations, or automation for enterprise customers; demonstrated ability matters more than a specific degree or years of experience.
Hands-on coding skills across APIs, authentication, webhooks, data transformation, version control, testing, and debugging.
Experience building AI workflows and evaluating quality, reliability, latency, and cost, including failure handling and human review.
Clear communication with technical and business stakeholders, and the judgment to scope ambiguous requests, explain tradeoffs, and manage expectations.
Ownership through deployment, documentation, customer enablement, and adoption.
Practical use of AI in your own engineering work.
Localization or translation technology experience is valuable; curiosity about the domain is essential.
Willingness to travel up to 40%Why joining Smartcat might be your best move so farA global, connected team Weure a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.
Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive.
For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.
No matter where youure based, youu**ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.
Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work.
We embrace new ideas and encourage all Smartcaters, regardless of level or depar