Application Production Support
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Let's use them well: 18 years of experience.
2,360 employees.
20 offices and 2 Talent Hubs.
10 internal programmes designed with you in mind.We are looking for a Application Production Support
Location: Lisbon | PortoLevel of Experience: Mid (3 to 6 years)Salary Package & Benefits: €1,200 to €2,000 (salary base) + Food Allowance + Flex BenefitsMain Tasks:- Responds to users and fixes technical, functional or business logic issues within an application.
- Implementing monitoring and supervise the application's technical and functional components.
- Orchestrating and managing the various releases within the scope.
- Managing requests for functiona/ technical upgrades.
- Performing technical integration of applications based on existing products and services, in order to reduce implementation times.
- Creating and enriching the application document baseline.
Maintaining operating procedures.
- Contributing to the processes belonging to the activity in compliance with requirements and carrying out the necessary remediations.
- Analysing, measuring and improving the performance of the application's technical and functional components in order to improve the user experience.Technical Skills:- Strong hands‐on experience with Linux (RHEL 7/8, SLES, Ubuntu) – system administration, troubleshooting, performance tuning, kernel parameters.
- Proficient in SQL (MySQL, PostgreSQL, Oracle or MS‐SQL) – writing/optimising queries, analysing execution plans, basic DBA tasks (user/role management, backups).
- Bash / Python (or PowerShell on Windows) – scripting for log parsing, health‐checks, incident remediation.
- Experience with DevOps: - Ansible – playbook authoring, role development, inventory management, integration with CI/CD pipelines.
- Basic knowledge of Terraform / Helm (optional) for infrastructure provisioning.
- Cloud environment tech support.
- Knowledge of Docker and Kubernetes (basic pod debugging, log aggregation).
- Monitoring - Dynatrace – configuration of agents, custom metrics, dashboard creation, problem detection, root‐cause analysis.
- Familiarity with Prometheus / Grafana - Understanding of ITIL/ITSM processes (incident, problem, change, release).
- Experience with ticketing tools (e.G., ServiceNow, JIRA Service Management).
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