Dutch & English Payment Support Specialist – €2,000 W/B Portugal
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Dutch & English Customer Service Representative – Lisbon, Portugal | Remote
Location:
Lisbon, Portugal
Work Model:
Remote
Schedule:
Monday to Friday, 08:*:00
Weekends:
Saturday and Sunday off
Employment Type:
Full-time
About the Opportunity
Ready to take your customer service career to the next level?
Join a leading multinational financial technology company and support customers using an online payment platform.
You will help customers with payment-related inquiries, account funding, and transaction concerns while delivering a professional and reliable customer experience.
Your Responsibilities
Handle inbound and outbound customer calls and written inquiries.
Assist customers with payment transactions and account funding.
Investigate and resolve payment and collection-related questions.
Explain account history, product details, and relevant policies.
Negotiate payment arrangements and follow up when necessary.
Maintain accurate customer records and collaborate with internal teams.
Requirements
Fluent in
Dutch and English
.
1–2 years of experience in customer service, retail, hospitality, or a call center is preferred.
Strong communication, negotiation, and problem-solving skills.
Comfortable using computer applications and learning new systems.
Ability to multitask, manage priorities, and work independently.
Experience in financial services or transaction processing is an advantage.
What We Offer
€2,000 Welcome Bonus
, paid in 12 monthly instalments during the first year.
Meal allowance.
Additional complexity bonus.
Remote working opportunity.
Monday-to-Friday schedule with weekends off.
Relocation and accommodation support may be available for eligible candidates moving to Portugal.
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