(Senior) Service Order Administrator

Há 2 semanas

Porto, Portugal Bruker Corporation Tempo integral

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Overview
Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker's high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
For more information, please visit .
We are currently offering a (Senior) Service Administrator position at the Global Business Services Center located in Porto, Portugal. Fueled by a talented and dedicated workforce, the GBS provides accounting business services for Bruker Corporation throughout the EMEA Region. Consider expanding your capabilities with Bruker and become an integral part of a continuously growing and dynamic team that delivers sustainable value.
Responsibilities
The Senior Service Order Administrator is responsible for the
accurate and timely processing of service orders
, ensuring a
smooth workflow from service request to completion
. This role is critical to
customer satisfaction, service efficiency, and documentation compliance.
Enter, maintain, and follow up on
service orders
in SAP or Salesforce system
Ensure
accurate service details, scheduling, and prioritization
according to customer agreements
Coordinate with
service technicians, logistics, and Purchasing
for timely order fulfillment
Communicate with customers regarding
service status, delays, and completion
Monitor
open service requests
, escalating critical issues when necessary
Maintain
customer and service order master data
Assist with
service reporting, invoicing, and compliance documentation
Track KPIs and report
service order metrics
to Service organization
Perform other duties as required
Qualifications
Completed commercial or business-related qualification (e.g., Business Administration, Industrial/Wholesale & Foreign Trade) or equivalent
2-3 years experience in
sales order processing / order administration
, ideally in a manufacturing or technical environment
Proficiency in
ERP systems
(e.g.,
SAP,
Salesforce
)
Strong
Excel
and MS Office skills
Highly organized, detail-oriented, and
deadline-driven
Strong communication skills
and team-oriented
Excellent
English
skills
(written & spoken) - additional language German, French, nice-to-have
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

(Senior) Service Order Administrator

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(Senior) Service Order Administrator

Guarde esta oferta e mantenha a sua pesquisa organizada

Vagas similares em Porto

Cidades principais