Marketing Customer Support Specialist Italian/English
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Join a Global Tech Giant's Ad Operations Team in Lisbon
Position:
Marketing Customer Support Specialist (B2B)
Location:
Lisbon, Portugal (On-site/Hybrid as per company policy)
Languages Required:
Native/Fluent
Italian
& Professional
English
Are you passionate about the digital advertising world?
Do you thrive in a fast-paced, tech-driven environment?
We are looking for dynamic, detail-oriented
Marketing CS Specialists
to support advertisers on one of the world's most famous short-form video and entertainment platforms.
Note: To respect confidentiality, the specific brand name will be shared during the interview process, but trust us—you use their app every day
What Will You Do?
As a B2B Support Specialist, you will be the backbone of our advertisers' success, helping businesses maximize their impact on the platform.
Troubleshoot & Support:
Handle end-to-end product troubleshooting and customer support via email and chat channels.
Collaborate with Experts:
Partner with in-house Product Operations and Engineering teams to resolve complex technical and product queries.
Drive Satisfaction:
Ensure "Best in Class" productivity and impact resolution times, keeping customer satisfaction (CSAT) at an all-time high.
Educate Users:
Team up with technical specialists to educate advertisers on exciting product features and best practices.
Work Schedule & FlexibilityWe need a team that is agile and ready to scale
Initial Phase:
Monday to Sunday, covering a 12-hour window (07:*:00) with two rotating shift options:
Shift A: 07:*:00
Shift B: 10:*:00
Future Phase (TBC):
Transitioning to a
24/7 rotative shift schedule
(Monday to Sunday) with
2 rotating days off
per week.
Compensation & Benefits
Base Salary:
EUR 1,000 per month (paid over
14 months
per year
)
Attendance Bonus:
EUR 40 per month (paid over 11 months)
The Lisbon Experience:
Work in one of Europe's most vibrant, sunny, and culturally rich tech hubs.
Who Are We Looking For?
Fluency in
Italian
(C1/C2) and a strong command of
English
(B2/C1).
A proactive mindset—you love finding initiatives to enhance service and improve the user experience.
Excellent communication skills and the ability to multitask across chat and email channels.
An interest in digital marketing, social media ad products, or technical troubleshooting.
Ready to Shape the Future of Digital Advertising?
Don't miss the chance to boost your career with a global household name.
#J-*-Ljbffr
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