Trainee Forex Analyst Coo Office

#CapitalMarkets #FXFI #Rates #Credits #e-Commerce #DataAnalytics
#Client Support
About the job
Electronic Client Solutions (ECS) is a global team within the COO group, with teams based in London, Lisbon, New York and Singapore, ECS represents the backbone of BNP Paribas's Electronic trading offering.
The core function is to provide a single point of contact for Client queries for all our electronic products and services. ECS supports Clients, Trading venues and external counterparties, and is responsible for Client enablement, Client Support and vendor relationships across all our Ecommerce platforms
ECS supports BNP PARIBAS clients on Single dealer and Multi dealer platforms in conjunction with Sales and Trading. Its responsibilities fall into three main business/product lines organised respectively into three sub-teams: FX Cash / Options / Algos / Commodities, Fixed Income – Rates / Credit / Structured Products / Derivatives
ECS are a critical component of Electronic Business & Markets group, providing the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions
Your Main Activities Are
Client Enablement: responsible for managing and implementing all Client/User Enablement requests to BNP Paribas electronic‐trading platforms, including our single‐dealer platform (Cortex Suites) and multi‐dealer venues such as Bloomberg, Tradeweb, FXall, 360T and FIX‐API connections. I maintain close relationships with Sales, Trading and IT‐Support teams to configure pricing and client margin across the various platforms
Business Support: resolve issues across the entire suite of BNP Paribas electronic products and services, ensuring rapid and effective resolution so that clients remain connected, priced, and able to trade at all times. Continuously monitor system status and electronic trade flows, employ data‐mining tools to detect anomalies, and provide day‐to‐day support to Trading and Sales. This role requires frequent collaboration with IT, Credit Risk, Legal, Compliance and other relevant functions
Pricing Configuration: manage all pricing and tier‐level changes for Sales and Trading within the relevant gateways and oversee price controls and limits across all product families. Every change is carefully controlled and obtains the necessary approvals before implementation
e‐Business Optimisation: drive client‐engagement activities by tracking new and dormant client activity, following up on credit and limit issues, and conducting client‐feedback surveys to verify that the Electronic Client Services (ECS) offering meets customer expectations. All engagement actions are recorded in our e‐commerce CRM to generate accurate MIS on client interaction. Additionally, continuously review manual processes and propose new operating models that enhance efficiency and service quality
Profile and Skills to Success
Academic background in Engineering, Mathematics, Finance, Economics or similar areas (preferential)
An overall understanding and interest in the financial world
Fluency in English (mandatory)
Excellent communication skills and client focus
Teamwork while being able to work autonomously
Analytical and problem‐solving skills
Ability to work under tight deadlines and organisational skills
Good Excel knowledge
Python and other IT coding Skills – (Intermediate)
About the team
Global Markets, the capital markets division of BNP Paribas' Corporate & Institutional Banking, is a powerhouse delivering top-tier solutions across asset classes. Our Portugal Platform (Porto and Lisbon) stands as a major European HUB and a unique player in the country, boasting a wide range of Front Office roles and services – Trading, Sales, Research, Structuring, Quants & Engineering, Business Dev and Support, Marketing & Client Support, Risk Management, Data Analytics and Machine Learning. With rapid growth and ambitions to make a global impact, we offer numerous short and long-term opportunities
Get a glimpse into our world- Check out our Global Markets Portugal webpage
Leading banking institution
Leading player in banking and financial services in Europe, BNP Paribas operates in 64 countries and has nearly 178,000 employees, including more than 144,000 in Europe
- International reach
The Group holds key positions in several areas of banking and financial services that are structured around three operating divisions:
Corporate & Institutional Banking (CIB) connects companies needing financing and institutional clients looking for investment opportunities division that offers tailored financial solutions for corporate and institutional clients
Commercial, Personal Banking & Services (CPBS) brings together all our commercial banks and several specialised businesses heard
Investment & Protection Services (IPS) combines a unique continuum of produ