Global Support L2

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems As a Global Support L2 Engineer, you will serve as a key problem solver on our global technical support team, tackling complex technical challenges while delivering exceptional experiences to our international customers. You will join an inclusive environment that begins with a comprehensive training program designed to equip you with the domain knowledge and technical confidence needed to resolve real-world platform issues. If you bring strong technical expertise, a collaborative mindset, and clear communication skills, we encourage you to apply.
Key Responsibilities
Troubleshoot platform-related issues, with a focus on identifying and resolving system performance bottlenecks.
Provide technical solutions and alternative approaches, collaborating with customers to determine the optimal path forward.
Utilize logging and diagnostic tools to perform root‐cause analysis and optimize system performance.
Bridge communications with internal engineering and product teams to contribute to continuous product improvements.
Interact effectively with diverse cross‐functional teams and international clients across multiple time zones and cultures.
Document support cases and resolutions to maintain high team knowledge‐sharing standards.
Must‐Have Requirements
Application Servers: 2+ years of experience troubleshooting Application Servers (e.g., IIS) performance issues and delivering clear technical recommendations.
Databases: Intermediate proficiency with database query optimization (SQL Server or Oracle).
Networking: Practical understanding of network protocols including TCP/IP, FTP, DNS, SMTP, and SSH.
Education & Experience: Bachelor's or Master's degree in Engineering, Computer Science, or a related technology field (or 2 to 3 years of relevant work experience in lieu of a degree).
Communication: Fluency in English with strong written and verbal communication skills.
Ways To Stand Out From The Crowd
Experience with low‐code platforms (e.g., OutSystems).
Familiarity with .NET web application development (C#, ASP.NET).
Exposure to modern web development technologies (Java, JavaScript, React, CSS, HTML).
Knowledge of web services (REST/SOAP) and data formats (XML, XSD).
Familiarity with mobile technologies (iOS, Android Studio, Cordova/PhoneGap).
More about OutSystems OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission‐critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.
As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise‐grade framework. We provide the tools for teams of any size to deliver high‐quality, reliable AI solutions that drive real business impact.
We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human‐AI collaboration.
OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in **, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.
Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.
Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring ** Reports.
Working at OutSystems Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one gl