Spanish-Speaking Customer Support Representative
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Position: Customer Support Representative
Location:
Lisbon, Portugal Work model: 100% On-site Employment type: Full-time DUTIES AND
RESPONSIBILITIES:
Support Spanish-speaking merchants of an international financial technology company specialising in digital payments and point-of-sale solutions Handle customer enquiries via phone, email and chat in a professional and friendly manner Assist merchants with account creation, onboarding and general account management Provide technical support for payment applications, card readers and related accessories Resolve enquiries related to transactions, deposits, payment processing and activity reports Support customers with product orders, logistics and delivery-related questions Identify customer needs and recommend suitable products or services when appropriate Document interactions accurately and collaborate with internal teams on complex cases
REQUIREMENTS:
Native or fluent Spanish and English at B2 level minimum Excellent communication and customer service skills Good technical aptitude and basic troubleshooting abilities Strong problem-solving skills and attention to detail Comfortable using computers and digital customer support tools Commercial awareness and willingness to identify upselling opportunities Willingness to work on-site in Lisbon Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00 Previous experience in Customer Support, Technical Support, Payments or FinTech is an advantage OFFER: Competitive salary paid in 14 instalments per year Paid 10-working-day training programme Health insurance from the first day of employment Meal allowance of €7 per working day 22 days of annual leave Documentation support Relocation support for candidates living far from the office (airport pick-up, accommodation, relocation reimbursement) And many more
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