Application Support
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OverviewDecskill is an IT consulting company focused on delivering value through knowledge, enabling clients to meet the challenges of the digital world with technology, flexibility, and agility.
The IT team supports operational teams by providing uninterrupted service to clients.
As a member of this team you will tackle open incidents and supports, lead their resolution, and coordinate with application development teams and external parties.
Work includes shifts from 7:00 AM to 4:00 PM and from 9:30 AM to 6:30 PM, as well as on‐call support.
Responsibilities
Incident/Support/Change Management
Investigation and escalations
Incident communication and crisis calls
Managing backlog
Exchanging with other support teams
Producing activity reports on production scope
Requirements
ITIL Expert
Knowledge of data flows (MQ, CFT, API)
Financial knowledge is a plus
Problem solving and critical thinking
Teamwork and collaboration
Ability to work independently and collaboratively in a team
Proactive and flexible approach to dealing with challenges
ContactTo apply, send your CV to ** with reference "CA/Support #J-*-Ljbffr".
#J-*-Ljbffr
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