Content Account Lead

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)
About usNestlé Business Solutions (NBS) is at the heart of the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals.
We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS
At Nestlé Business Solutions (NBS), diversity and inclusion are core values.
If you have any special needs, count on us to adapt your position.
Position SummaryThe NBS Portugal Content Solutions team brings marketing scalability, automation, speed to markets, high quality deliverables and services in a cost efficiency matter.
The
Content Account Lead
plays a key role in Nestlé's Global Transformation by enabling the activation of NBS Portugal Content Solutions' in-house solutions.
The professional will lead a team of Content Account Specialists dedicated to our Nestlé's Brands and Categories, while overseeing our internal partnerships and supporting our global, regional and local marketing teams along the Marketing & Advertising Content lifecycle (E.G., Advertising Campaigns content adaptation and localization, as well as Digital Twin products;
Data Collection
etc.
), liaising and aligning with multiple different teams.
A day in the life of...Reporting directly to NBS Portugal Content Solutions Lead, the
Content Account Lead
is responsible and accountable for fostering strong relationships in Nestlé's global, regional and local marketing teams in the content & digital ecosystem, being the interface between Nestlé's key Global and Regional stakeholders, Local Markets, and NBS Content Solutions team, ensuring the following:
Drive adoption of Nestlé's internal content solutions and support in their activation
Delivery of World Class Service
Inspire, motivate and lead the team of Content Account Specialists on daily operations and with each respective internal brand teams and partners
Interact, liaise and negotiate with Nestlé's internal global/regional marketing stakeholders and other teams (financial teams, procurement, IT, etc.)
Alignment with our Nestlé Global Content Solution teams and center operations leadership teams
Bring insights based on available data to provide solutions
Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalogue, Training materials, Briefs, etc.).
Run Regular Operational reviews with internal and external suppliers to track Service Delivery to identify improvement opportunities and guarantee SLAs.
Lead periodic meetings with Business/Market to strengthen relationship and seek new opportunities to grow the partnerships
Properly map our Nestlé's marketing and content ecosystem and stakeholders.
Liaise with Finance & Control team for the correct and timely charge back of services provided to Nestlé Markets/Businesses
Ensure compliance with Nestlé Globalstandards and ways of working, including effective management of Standard Routines, MarketDeployment Toolkit and Control Best Practices.
What will make you successful
At least 7 years' experience in Marketing, Brand management, Communication, Advertising and/or Content
At least 2 years of successfully leading teams is a plus (not dismissive)
Proven experience in managing marketing Key/Global/Regional accounts
Strong interpersonal management skills
Great communicator and passionate about people, marketing, advertising and content
Excellent presentation skills in both building and delivering
Strong Strategic, Marketing and Leader mindset, always seeking to strive successfully with a solution-driven approach
Solid understanding of the Marketing & Advertising Ecosystem as well as of the Content Production and Lifecycle
Good understanding of Branding, Advertising and Content principles
Previous experience in data collection, digestion and insight generation
Up to speed on Advertising, Content & Digital trends and best practices
Experience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)
Working with high-volume multi-platform complex tasks
English (advanced level)
Creative/Media/advertising Agency experience is a plus (not dismissive)
Previous experience in a corporate and multi-cultural setting is a plus (not dismissive)
What we offerHere at NBS we care about our Talent