French Customer Support Specialist
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Are you fluent in French and looking to advance your career with a stable, full-time position in northern Portugal? We are hiring dedicated
French-Speaking Customer Support Specialists
to join a fast-growing, high-impact project within the
Energy Sector . Competitive Financial Package
Base Salary: €953 – €1,120 gross per month (commensurate with experience).
Guaranteed Productivity Bonus: €100 per month for your first 6 months
Attendance Bonus: Extra incentives for reliability and commitment.
Meal Allowance: Approx. €126 per month (paid in cash).
Exclusive Discounts: Access to exclusive partnerships across banking, healthcare, sports, fashion, and leading retail brands. Perks & Career Support
Contract from Day 1: Formal employment contract starting right from your first day of training. Paid Professional Training: Full initial training to prepare you thoroughly for success. Hybrid / Remote Flexibility: Option to transition to work-from-home after 3–4 months, based on performance Career Growth: Clear progression opportunities into leadership, quality assurance, or specialty roles. Modern Worksite: Work in a dynamic, state-of-the-art office setting in historic Guimarães. Work Location & Schedule
Location:
Guimarães, Portugal (On-site initially; hybrid/remote option after 3–4 months).
Schedule:
Full-time (40 hours/week, 8 hours/day).
Shift Times: Rotational shifts scheduled between 7:0 AM and 7:00 PM, Monday to Saturday.
Note: Candidates must currently reside in Portugal (no relocation package provided). Key Responsibilities
Handle Inbound & Outbound Inquiries: Assist customers warmly and efficiently via telephone and back-office digital channels. Problem-Solve: Identify customer needs, address concerns, and suggest effective, tailored solutions. Maintain Quality & Care: Handle objections professionally and provide a top-tier customer experience. Sales Support: Support sales-related queries and product promotions according to project goals. Utilize Tech Tools: Multi-task across various digital platforms, specialized software, and IT databases. What We Are Looking For
Language Skills: C1 or C2 level fluency in French (both written and spoken) is mandatory.
Residency: Must already be residing in Portugal.
Tech-Savvy: Strong standard computer literacy and software skills.
Customer Focus: Outstanding communication skills, high empathy, and a solution-driven mindset.
Availability: Flexible to work 40 hours per week within the rotational shift window. Experience (Bonus): Previous experience in customer support, call centers, sales, or advisory roles is a strong plus About Guimarães
Live and work in one of Portugal's most charming and historically rich cities Renowned for its breathtaking medieval architecture, vibrant local community, high quality of life, and affordable living costs, Guimarães offers the perfect backdrop for your next career step.
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