Banking Operations Specialist – English Market
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* € with accomodation + productivity — plus Private Health Cover, Meal Allowance, Paid Training.
Banking Operations Specialist – English Market in Lisbon, Portugal.
What you'll actually take home* € with accomodation + productivity
We put the figure in the advert on purpose.
If it doesn't work for you, you should know that before you spend three interviews finding out.
The perks, in full
Private Health Cover
Paid Training
Everything else in the packageYou also get full-time position in Lisbon, Portugal.
40 hours per week on rotational shifts (24/7).
Paid training program before the role begins.
Health insurance from the first day of the contract.
Meal allowance card.
Holiday and Christmas allowances paid monthly.
Optional company accommodation for employees relocating to Lisbon.
The job itselfCloserHire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert – Banking Expert for the English market, supporting one of the UK's most innovative digital banks.
This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon.
You will provide expert support on banking operations and ensure accurate
Day to day that means provide expert customer support via chat, phone, and email for English-speaking customers.
Resolve complex banking enquiries related to accounts, payments, disputes, and transactions.
Act as a subject matter expert for banking operations within the team.
Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail.
Deliver informed guidance on banking and financial services processes.
Support and share knowledge with teammates when required.
Ensure compliance with internal procedures and regulatory standards.
What you need to bring
Fluent in English (spoken and written).
Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, in Ireland or serving the Irish market from abroad.
Strong problem-solving and analytical skills.
Ability to handle complex customer cases independently.
Comfortable working with multiple digital platforms and banking tools.
Team-oriented with strong communication skills
Life in PortugalLow living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.
No visa needed if you hold an EU passport.
CloserHire recruits for this role on behalf of our client.
We are an equal-opportunity recruiter and consider every applicant on ability alone.
Banking Operations Specialist – English Market – Lisbon, Portugal
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