Customer Operations Expert

English-Speaking Operations Customer Expert Premium Subscriptions, Social Media AI | Lisbon, Portugal Location: Lisbon, Portugal Work Model: On-site Language: English C2 Start Date: November 9, ** Contract: 12-month expected duration, with the possibility of a permanent contract after 2 years Schedule: Full-time, 40 hours per week Fixed Monthly Package: €1,** gross, including meal allowance Performance Bonus: Up to €200/month About the Role Would you like to work with a leading technology ecosystem connecting billions of people through social media, messaging, and AI-powered services?
We are looking for English-speaking Operations Customer Experts to support subscribers of a premium digital subscription service.
You will help users manage subscriptions, resolve billing and technical issues, and explore exclusive features and AI tools across popular social and messaging platforms.
No matter your previous experience, you will receive structured training to help you succeed in this international environment.
Your Responsibilities Assist subscribers with sign-ups, renewals, billing, and subscription plan changes.
Support users with account management and technical issues.
Explain premium features, subscription benefits, and AI tools.
Make targeted outbound calls to resolve enquiries when needed.
Identify recurring issues and contribute to improving the customer experience.
Follow established procedures and maintain high service standards.
Salary Benefits Base salary: €938 gross/month.
Holiday allowance: €*/month.
Christmas allowance: €*/month.
Meal allowance: €154/month via a prepaid meal card.
Total fixed monthly package: €1,** .
Performance bonus: Up to €200/month, depending on performance.
Private health and dental insurance after contract signature, subject to the required registrations.
22 days of annual leave per year.
Compensation time off for working on Portuguese public holidays, according to project procedures.
Holiday and Christmas allowances are paid monthly.
The meal allowance is based on 22 working days and is exempt from Social Security and IRS contributions under the applicable conditions.
Taxes and Social Security deductions apply to salary according to Portuguese law.
Training Onboarding The role begins with 10 working days of training, 8 hours per day , covering company systems, product knowledge, customer support procedures, and practical exercises.
Training is compensated proportionally for candidates who successfully complete it, according to the training agreement.
The employment contract is signed after successful completion of training and the selection process.
Working Hours 40 hours per week, with 8 working hours and a 1-hour lunch break per day.
Rotating shifts between 07:00 and 22:00 , Monday to Sunday.
Two rotating days off per week.
Flexibility to work weekends is required.
Contract Workplace The position is based at a modern office in Lisbon, Portugal , with convenient public transport connections.
Following successful training and selection, you will sign an employment contract with an expected duration of 12 months.
A permanent contract may be offered after two years, subject to the applicable arrangements.
This is an on-site position .
Requirements English proficiency at C2 level , both written and spoken.
Interest in technology, social media, subscriptions, and AI-powered services.
Basic computer skills and willingness to learn new systems.
Problem-solving skills and the ability to handle customer enquiries.
Willingness to make outbound calls when required.
Flexibility to work rotating shifts, including weekends.
Previous customer service experience is beneficial but not essential.
Ready for Your Next Career Move?
Join an international team supporting premium digital services, develop valuable skills, and build your career in the technology sector.
Start date: November 9, **.
Apply today