Help Desk Technician

We are growing.
And we are looking for talented people.
At Decskill, we believe that technological excellence is driven by human talent.
We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people.
Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.
As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents.
This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.
We would like to meet an IT Support Technicianfor a project with a100% onsite working model in Lisbon.
What You'll Do:
Provideonsite and remote IT supportto end users in a corporate environment.
Resolve incidents and service requests related tohardware, software, operating systems, and peripherals.
Provide technical support forPCs, laptops, monitors, printers, and other IT equipment.
Diagnose and troubleshoothardware and software issues.
Install, configure, and preparePCs and laptops, including image installation when required.
Provide support forMicrosoft Windows and macOS environments.
Perform basicnetwork troubleshooting and patching activitieswhen required.
Provide support for printers and other peripheral equipment.
Manage and update tickets, ensuring all actions and troubleshooting steps are properly documented.
Prioritize and manage incidents and requests according to operational requirements and service levels.
Communicate with end users and client teams to provide updates and ensure a high-quality service.
Support the management of escalations and operational requests when required.
Assist with operational activities, including ticket follow-up and coordination with different technical teams.
Travel between client sites according to service and operational needs.
Provide remote support whenever possible.
What We're Looking For:
Professional experience inIT Support, Help Desk, Service Desk, Desktop Support, or a similar role.
Strong knowledge ofMicrosoft Windows and macOS.
Good knowledge ofhardware troubleshooting and peripherals.
Experience troubleshootingPCs and laptops.
Experience providing technical support to end users.
Basic knowledge ofcomputer networks.
Knowledge ofnetwork patchingis valued.
Experience with ticketing and incident management tools.
Ability to document technical activities and update tickets with clear and detailed information.
Ability to work autonomously and manage priorities in demanding environments.
Good communication and customer-facing skills.
Ability to troubleshoot and resolve technical issues efficiently.
Fluency in Portuguese and good communication skills in English are required.
Nice to Have:
Experience withSCCM or similar endpoint management tools.
Experience withremote support tools.
Experience in corporate or enterprise IT environments.
Knowledge ofITIL principles and IT Service Management.
ITIL certification.
Experience with different ticketing platforms.
Knowledge of basic network infrastructure.
Experience supporting printers and other corporate IT equipment.
Experience working with multiple client sites.
Other Requirements:
Valid driving licence in Portugal.
Own vehicle.
Availability to travel between client sites.
Availability to work100% onsite.
Availability to work inPaço de Arcos and Carnaxide.
Are you looking for an environment that values curiosity and commitment?
Here, your contribution has real impact and individual growth is taken seriously.
Find with us the right opportunity to grow
What you can expect from us
Long-term projects with national and international context.
Opportunities to grow technically and professionally.
A people-first culture, focused on transparency and trust.
Teams that value ownership, collaboration, and stability.
The opportunity to work in a challenging corporate IT environment.
Continuous learning and professional development opportunities.
Send us your CV in English to with reference"JC / IT Support Technician".
Your next challenge might start here
At Decskill, we are committed to equal opportunities and non-discrimination.
We promote a culture of diversity and inclusion, where recruitment and career progression are based exclusively on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.