Technical Support Specialist
Guarde esta oferta e mantenha a sua pesquisa organizada
Crie uma conta gratuita para guardar ofertas, criar alertas e voltar a este anúncio a partir do seu painel.
Ao continuar, aceita os nossos Termos & Política de Privacidade.
Work Model: On-site Language: English Schedule: Monday to Friday, 09:00 to 18:00, with weekends off Gross Salary: €920 gross/month The Role: The Technical Support Specialist provides first-line technical support to customers using AI and cloud-based solutions.
The role focuses on troubleshooting standard technical issues, addressing customer queries in a timely and professional manner, and ensuring service delivery in accordance with established procedures, quality standards, and operational requirements.
Key Responsibilities: - Provide first-line technical support for customer API-related issues involving AI and cloud-based solutions.
- Gather and assess relevant troubleshooting information before resolving or escalating technical issues.
- Interpret common API and HTTP errors, including distinguishing between client-side and server-side issues.
- Review basic request and response data, including endpoints, methods, headers, payloads, status codes, and error messages.
- Read and understand simple code snippets used to make API calls.
- Validate AI-generated or bot-provided answers against official documentation or other reliable sources before relying on them.
- Respond to customer queries and service requests in a timely and professional manner.
- Escalate complex or unresolved technical issues through the appropriate internal channels.
- Support customers across international markets and multiple time zones.
- Follow all applicable compliance, operational, process, and quality requirements.
Requirements and Qualifications: - Minimum of 2 years of experience in technical support or a related field.
- Fluency in English, both written and spoken.
- Strong critical-thinking and analytical skills, particularly when reviewing AI-generated answers or automated support recommendations.
- Willingness and ability to learn basic "vibe coding" concepts and perform simple technical tasks to support routine operations.
- Ability to follow established procedures and resolve standard technical support issues effectively.
- Strong communication, problem-solving, and customer service skills.
- Ability to work in a fast-paced, international environment.
Mandatory Technical Requirements: - Basic knowledge of HTTP, APIs, JSON, and common HTTP status codes.
- Basic code literacy, especially the ability to understand and interpret simple API call examples.
-
Technical Support Specialist
Há 1 hora
Lisboa, Lisboa, Portugal CareerWallet Tempo integralCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities,...
-
Technical Support Specialist
Há 6 horas
Lisboa, Lisboa, Portugal Motorola Solutions Tempo integral 32 000 € - 52 000 € ContratoCompany OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities,...
-
Technical Support Specialist
Há 1 dia
Lisboa, Lisboa, Portugal Cross Border Talents Tempo integral 26 000 € - 38 000 € ContratoAbout the job Technical Support Specialist Ready to use your language skills to make a global impact? Join top international companies in Portugal, Greece, Malta, and Bulgaria as a Customer Support Specialist, helping some of the worlds most innovative and well-known brands. Were looking for speakers of: German, Dutch, Danish, Finnish, Norwegian, French,...
-
Technical Support Specialist
Há 3 dias
Lisboa, Lisboa, Portugal Wise Insight Tempo integralWork Model:On-siteLanguage:EnglishSchedule:Monday to Friday, 09:00 to 18:00, with weekends offGross Salary:€920 gross/monthThe Role:The Technical Support Specialist provides first-line technical support to customers using AI and cloud-based solutions.The role focuses on troubleshooting standard technical issues, addressing customer queries in a timely and...
-
Technical Support Specialist
Há 5 horas
Lisboa, Lisboa, Portugal CareerWallet Tempo integralAbout the role As a Technical Support Specialist in Lisbon, you will help English-speaking customers solve software, network and device problems over the phone and through remote support sessions. You will start by understanding exactly what is happening, reproduce the issue where possible and then guide the customer through clear, step-by-step fixes. ...
-
Technical Support Specialist
Há 1 hora
Lisboa, Lisboa, Portugal CareerWallet Tempo integralDavid Kennedy Recruitment is working with a fast-growing customer experience company that is seeking to onboard Dutch-speaking Level 1 Technical Support Specialists to join their eMobility team in Lisbon. In this role, you provide first-line technical support to customers experiencing issues with electric vehicle charging stations, carrying out basic...
-
French Technical Support Specialist
Há 5 horas
Lisboa, Lisboa, Portugal CareerWallet Tempo integralLocation: Portugal (Lisbon) – Hybrid/On-Site Contract Type: Full-Time, Permanent Languages: French (Fluent/Native), English (B2) About the Role: We are seeking French-speaking Technical Support Specialists (Tier 3) to provide advanced troubleshooting and technical assistance to our clients. If you have a passion for technology and enjoy solving complex...
-
Senior Technical Support Specialist
Há 6 horas
Lisboa, Lisboa, Portugal Motorola Solutions Tempo integral 30 000 € - 54 000 € ContratoCompany Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help...
-
Senior Technical Support Specialist
Há 7 horas
Lisboa, Lisboa, Portugal CareerWallet Tempo integralCompany Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help...
-
Technical Support Specialist
Há 1 dia
Lisboa, Lisboa, Portugal Cross Border Talents Tempo integral 21 000 € - 32 000 € ContratoAbout the role As a Technical Support Specialist in Lisbon, you will help English-speaking customers solve software, network and device problems over the phone and through remote support sessions. You will start by understanding exactly what is happening, reproduce the issue where possible and then guide the customer through clear, step-by-step fixes. Many...